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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HSV and Tailwind Hospitality Unveil Concessions Plans

HSV and Tailwind Hospitality Unveil Concessions Plans

HSV is embarking on a comprehensive upgrade in food, beverage and retail in the terminal and concourse that will include Starbucks and other concepts, HSV and operator Tailwind Hospitality revealed this week.  Every aspect of food and beverage offered in the airport...

AMAC Aviation Excellence Summit Awards Winners Announced

AMAC Aviation Excellence Summit Awards Winners Announced

The Los Angeles chapter of the Airport Minority Advisory Council (AMAC LA) and partners Los Angeles World Airports (LAWA) and Unibail-Rodamco-Westfield (URW) hosted the second annual Aviation Excellence Summit and Awards, presenting panels by and honoring leaders...

New Capital One Lounge Opens at DCA

New Capital One Lounge Opens at DCA

Capital One has opened a new lounge at Ronald Reagan Washington National Airport (DCA). The lounge, which is available free to travelers who have a Capital One Venture X or Venture X Business card, features ample seating, wifi, luggage nooks and an extensive menu from...

Golf Simulator Opens At DEN

Golf Simulator Opens At DEN

Travelers passing through Denver International Airport (DEN) can now swing a few clubs between flights at the airport’s new golf simulator. Golf DEN, now open at the western end of the Concourse A mezzanine, features pay-as-you-go playing packages, seating and...

Atlas Brew Works Opens First Airport Location At DCA

Atlas Brew Works Opens First Airport Location At DCA

DC-based Atlas Brew Works will open its first airport location at Ronald Reagan Washington National Airport (DCA). The airport outpost, which will open November 19 in Terminal 2, will share a 2,425-square-foot space with fellow DC-based Zeke’s Coffee and offer...

ACI Announces New Scholarship For Women In Aviation

ACI Announces New Scholarship For Women In Aviation

Airports Council International (ACI) has announced a new ACI Fund scholarship for women in aviation. The scholarship, awarded by the organization as well as ACI training facilitator Dr. Luigi G. (Joe) Sulmona, will recognize five women in the aviation industry who...

Servy Acquired by GrayMatter

Servy Acquired by GrayMatter

Self-service hospitality platform Servy has been acquired by Bangalore, India-based technology company GrayMatter Software Services. Servy, which was founded in 2014, currently provides mobile ordering technology in more than 80 airports worldwide. GrayMatter, founded...

Lights Out Sports Partners With ReachTV

Lights Out Sports Partners With ReachTV

Former NFL linebacker Shawne Merriman’s sports streaming platform Lights Out Sports TV will partner with travel entertainment platform ReachTV to premiere new programming on the network. Lights Out’s The Ultimate Fan Zone, which features original interviews,...

Farmer’s Fridge Opens Seven New Locations At SAN

Farmer’s Fridge Opens Seven New Locations At SAN

Fresh food vending brand Farmer’s Fridge will open seven new locations at San Diego International Airport (SAN). The vending machines, which offer jarred salads, grain bowls, wraps, sandwiches and snacks, will be located both pre- and post-security as well as in an...

SDF Breaks Ground On Security Checkpoint Expansion

SDF Breaks Ground On Security Checkpoint Expansion

The Louisville Regional Airport Authority kicked off Louisville Muhammad Ali International Airport (SDF)’s new security checkpoint expansion project with a formal groundbreaking on Thursday, November 7. Airport executives and local legislators gathered to celebrate...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2024

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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