M

© 2024 Airport Experience® News​

Latest News

Three Questions With James Mullaney, President of Duty Free Holdings

Editor’s Note: In September, Duty Free Holdings appointed James Mullaney to the role of president. A former fashion industry executive, Mullaney is charged with expanding Duty Free Holdings’ footprint in key international markets, particularly in South and Central...

AXN Selects BNA’s Kreulen As Director of the Year, Large Airports Division

Doug Kreulen, president and CEO of the Metropolitan Nashville Airport Authority, has been named Director of the Year, Large Airports Division, by Airport Experience News. Kreulen is responsible for both Nashville International Airport (BNA) and John C. Tune Airport...

IAH Opens D-West Pier

George Bush Intercontinental Airport (IAH) has officially opened its new Terminal D-West Pier. The D-West Pier project began construction in November 2019 and is part of the airport’s $1.458 billion IAH Terminal Redevelopment Program (ITRP). The 160,000-square-foot...

MOB’s Curry Resigns; Wilson Named Executive Director

The Mobile Airport Authority announced Thursday that its president, Chris Curry, has resigned. The Authority named G. Anderson “Andy” Wilson as its new executive director.  The reason for Curry’s sudden departure was not revealed. In a statement released by the...

OFF THE PAGE: Redefining The Luxury Brand Space

Editor’s Note: The September issue of Airport Experience News includes a feature article on how luxury brands are repositioning amidst general decline in airport specialty retail. Below is an abridged version of the article. For full access to the article, please log...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

ACI World Releases New Guide To Digital Transformation

ACI World Releases New Guide To Digital Transformation

The Airports Council International (ACI) World has released a new guide outlining best practices for airports to embrace digital infrastructure as a means of improving their commercial offering. The Airport Commercial Digital Transformation Best Practices...

JFK NTO Announces New Leadership

JFK NTO Announces New Leadership

John F. Kennedy International Airport (JFK)’s New Terminal One (NTO) has appointed a new executive vice president and a new chief legal officer to its executive team. Lisa Studness Reifer will serve as NTO’s executive vice president and chief commercial and strategy...

ATL Launches Small Business Program

ATL Launches Small Business Program

Hartsfield-Jackson Atlanta International Airport (ATL) has announced a new small business development program, the ATL Concessions Small Business Academy, which will engage operators interested in entering the ATL market on topics such as navigating the City of...

Barista Bot Opens At DEN

Barista Bot Opens At DEN

Passengers looking to fuel up at Denver International Airport (DEN) now have a high-tech barista at their service, as the airport opens a locally owned and operated automated Barista Bot. Located near gate C48 in front of Smashburger and open 24/7, the fully automated...

WH Smith North America Opens New SLC Stores

WH Smith North America Opens New SLC Stores

WH Smith North America has launched three new retail concepts in Salt Lake City International Airport (SLC)’s Concourse B. The concessionaire has opened Travel+Right, a health and wellness-focused market (in partnership with brand owner and  operator Airport Retail...

OTG Unveils New LGA Concessions

OTG Unveils New LGA Concessions

OTG Concessions Management has opened five new concepts in LaGuardia Airport (LGA)’s Terminal C. The Delta terminal’s dining landscape now include Calista Taverna, a modern Mediterranean restaurant with an open kitchen serving Greek fare like Souvlaki, grape leaves...

PANYNJ Board Of Commissioners Approves EWR Vision Plan Funding

PANYNJ Board Of Commissioners Approves EWR Vision Plan Funding

The Port Authority of New York and New Jersey (PANYNJ) Board of Commissioners has approved additional funding for the Newark Liberty International Airport (EWR) EWR Vision Plan project. The PANYNJ will now allocate $55 million toward redeveloping EWR’s Terminal B as...

FAA Awards Nearly $1B In Infrastructure Funding

FAA Awards Nearly $1B In Infrastructure Funding

The Federal Aviation Administration (FAA) has awarded $970 million to 125 U.S. airports in its latest disbursement from the Bipartisan Infrastructure Law.  The funding announced this week is from the Airport Terminal Program, one of three aviation programs created by...

Tailwind Hospitality Opens New Concessions At FWA

Tailwind Hospitality Opens New Concessions At FWA

Tailwind Hospitality has opened three new concessions concepts at Fort Wayne International Airport (FWA). Tailwind will operate FWA locations of local brands Hop River Brewing and Bon Bon’s Coffee as well as a new retail market area. The new dining and retail options...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2024

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!