Airport hotel development is on the upswing, buoyed by a strong economy and growing business traveler numbers. The venues can be a boon to airport non-aeronautical revenue. Strong passenger growth at some airports translates into customer service challenges. Customer service experts weigh in on the latest strategies to maximize guest satisfaction. Denver International has a new financing initiative for small businesses. Halifax Stanfield International undergoes terminal, concessions renovations. Akron-Canton Airport director Rick McQueen assesses challenges and opportunities going forward. Airports undertake training initiatives in effort to thwart human trafficking.
