Cincinnati/Northern Kentucky International Airport (CVG) announced this week that London-based passenger flow technology company Veovo will be managing the airport’s traveler movement data.
Veovo’s flow management technology will offer further insight into passenger movement throughout the airport, as well as contribute to the crowd management sensor technology at TSA checkpoints that helps airport officials make scheduling decisions and decrease security wait times.
“Providing memorable and predictable journeys, from the driveway to the runway, is a top priority for CVG, and data is the key enabler for our vision,” said Brian Cobb, chief innovation officer, CVG. “Innovative solutions, like those provided by Veovo, allow us to gather and analyze data in real-time and proactively put it to work. We will be able to make better plans and improve productivity, respond to customer needs faster and tap into revenue growth opportunities.”
The technology will be rolled out in phases through the end of the year. The airport will continue to use the technology to inform hiring, staffing, resourcing, reopenings and more as the pandemic ebbs and travelers return to the terminal.
“Because traveler behavior can vary, depending on volumes, time of day, travel class, destination and various other factors, this technology is invaluable in developing an even greater knowledge of the customer journey and helping to shape its future,” said James Williamson, chief executive officer, Veovo.
