Airport with the Highest Regard For Customer Service

A North American airport that focuses on creating a culture of exemplary customer service through its efforts in training staff, communicating initiatives to its tenants and maintaining adherence to its mission.

Airport with the Best Commercial Management Team

The collective efforts and talents of the commercial management staff has resulted in a best-in-class airport program.

Airport with the Best Program Design

A North American airport that features an engaging and visually stunning environment that exceptionally blends flow and function, with a design that distinguishes it from all others.

Best Bar Experience

A bar that incorporates equal parts knowledgeable staff, expansive drink menu and unique atmosphere. Although there is a food offering, this is known more for its bar component.

Best Local-Inspired Store

A retail concept that expertly combines a product line predominantly featuring local items, crafts and souvenirs with a store designed to replicate the look and feel of the region.

Best Casual Dining Concept

A casual dining concept providing a high-quality, exceptional experience for travelers in a casual format. This offering can be a national, regional or proprietary brand.

Best Overall Restaurateur

A restaurateur who excels in every phase of operations, marketing, customer service, creativity and food quality.

Best Overall Retailer

A retailer who excels in every phase of operations, customer service, merchandising, and marketing.

Retailer, whose emphasis on and passion for premier customer service, is borne out of its focus on detailed employee and product knowledge training, and is experienced by the traveler, thanks to the execution of its principles through all levels of onsite staff.

Best ACDBE Operator – Retail or Services

An ACDBE-certified business that operates one more retail locations OR one or more services/experiences locations at a North American airport, and has shown excellence in its operations and has proven to be a valuable and involved partner.

Best Lounge Experience

A lounge concept that offers the best experience for travelers, combining extraordinary food and drink options, spacious and comfortable surroundings, a visually stunning environment and unique amenities.

DE&I Trailblazer

An individual who advocates for expanded diversity and inclusion within the airport and concessions industry, actively striving for more robust programs and initiatives to ensure representation within the leadership ranks and workforce of their organization.

Outstanding Woman in Leadership

A woman who not only embodies stellar leadership qualities within her organization and within the broader airports and concessions industries, but who also actively mentors young women as they navigate their own journeys in the industry.

Best Local Management Team

This award recognizes the concessions teams in individual airports that excel in partnering with the airport to provide a desirable F&B and/or retail selection coupled with excellent customer service, resulting in an extraordinary passenger experience.

Best ACDBE Operator – Food & Beverage

An ACDBE-certified business operating one or more food and/or beverage locations in North American airports that has shown excellence in its operations and has proven to be a valuable and involved partner.