The Chicago Department of Aviation (CDA), Unibail-Rodamco-Westfield (URW) Airports and concessions partners celebrated the launch of four new concepts at Chicago O’Hare International Airport (ORD). Opening in Terminal 5, the new concessions include a 100% minority-operated Chick-fil-A through a joint venture between Marc Brooks of Chicago-based Hyde Park Hospitality and Ramona Hall of Florida-based Phillips Concessions; an outpost of health-focused Chicago brand Protein Bar & Kitchen operated by its owners and minority partners, Danon Garrett of D.C. Garrett Group and Miguel Cruz of BT Express Inc.; a new location of luxury apparel and accessories shop Gallery ORD operated by Dufry and its local minority partners Ralph Moore of RGMA and Melissa Ballate of Blue Daring; as well as a new Dunkin’/Baskin Robbins from local minority-owned and operated partners Faisal Poonja of ASAF Inc. and Kirit Patel of K&K Coffee LLC. CDA leaders stated that in opening Terminal 5’s latest concessions that ORD has now achieved 40% ACDBE participation in the terminal and 38% throughout the airport.
“On behalf of Mayor Brandon Johnson, I am honored to welcome these new concessions to enhance the passenger experience in our beautifully modernized and expanded Terminal 5,” said CDA commissioner Jamie L. Rhee. “These openings embody our commitment to creating opportunities for local business owners and entrepreneurs from diverse backgrounds. As we work to build a better O’Hare for our passengers, we look forward to many more celebrations that contribute to building overall wealth for Chicagoans of all backgrounds.”
“We are grateful for our partnership with the Chicago Department of Aviation,” added Brian Petrow, URW’s senior vice president of ORD. “The Terminal 5 concessions program has always been an industry leader and continues to raise the bar on inclusivity, local brands and customer experience. These new openings represent an exciting evolution of our Terminal 5 program and reflect our commitment to meeting the needs and desires of our O’Hare travelers.”
ORD is in the process of a major concessions overhaul. The airport recently opened Terminal 5 concepts Bar Siena, The Hampton Social, Publican Quality Bread and Metropolis Coffee, announced plans to open additional Terminal 5 concessions Butcher and the Burger, The Dearborn, and Bronzeville Bar and Bites, and issued an RFP seeking 112 new concessions for Terminals 1 and 3.
