Search Results for "J.D. Power"


J.D. Power: Travel Apps Lag in Satisfaction

J.D. Power: Travel Apps Lag in Satisfaction

Both the J.D. Power 2019 U.S. Travel App Satisfaction Study and the J.D. Power 2019 U.S. Travel Website Satisfaction Study, released this week, find that travel industry websites—even those operated by digital natives—score substantially lower in customer satisfaction...
Construction Hinders Passenger Satisfaction: J.D. Power Study

Construction Hinders Passenger Satisfaction: J.D. Power Study

A new J.D. Power study has found customer satisfaction at North American airports is essentially flat when compared to 2018, with larger numbers of travelers citing construction-related delays getting into and out of the airport as the reason for the stagnation. The...