by David Ward | Nov 20, 2019
Both the J.D. Power 2019 U.S. Travel App Satisfaction Study and the J.D. Power 2019 U.S. Travel Website Satisfaction Study, released this week, find that travel industry websites—even those operated by digital natives—score substantially lower in customer satisfaction...
by David Ward | Sep 25, 2019
A new J.D. Power study has found customer satisfaction at North American airports is essentially flat when compared to 2018, with larger numbers of travelers citing construction-related delays getting into and out of the airport as the reason for the stagnation. The...
by Shafer Ross | Sep 19, 2018
Despite soaring passenger volumes and widespread construction among airports, passenger satisfaction is at an all-time high, according to a new study by researcher of consumer data, J.D. Power. According to the J.D. Power 2018 North America Airport Satisfaction Study,...
by Carol Ward | Sep 21, 2017
Overall passenger satisfaction with North American airports has reached an all-time high as airports of every size have found creative ways to address the challenges of constant construction projects and increased passenger capacity demand, according to the J.D. Power...
by Airport Experience News | Jul 18, 2008
J.D. Power and Associates on Tuesday presented Mayor Michael A. Nutter and Charles Isdell, director of aviation at Philadelphia International (PHL) with an award acknowledging the airport’s top finish in the 2008 Customer Satisfaction Study’s large...
