…said John Aitken, SJC director of aviation. “The Sunflower Lanyard program is a perfect complement to our customer service approach, allowing our staff to meet customers’ needs in a way that is discreet and empowering for the traveler.” The Sunflower Lanyard program started at London’s Gatwick Airport (LGW) in 2016,…
…process and arriving safely at the gate. “We are honored to work with Paws for Purple Hearts to provide support in training these incredible service dogs to navigate their way through our airport,” said John Aitken, SJC director of aviation. “We are always looking for ways to improve the travel…
…to drivers. “Shorter ride-share wait-times mean less congestion on our terminal curbsides and better ability to practice social distancing,” says John Aitken, director of aviation at SJC. “As passenger traffic continues to recover, Uber ExpressMatch represents the type of innovation that will help us continue to meet traveler needs and…
…pandemic has provided opportunities to explore new tools and approaches,” said John Aitken, SJC director of aviation. “With this new UV technology, we not only ensure that all escalator handrails in our terminals remain safe and sanitized, we also offer assurance that it is safe to hold on to handrails…
AXiNterviews brings you face to face with the experts, leaders and innovators steering our industry forward into the new normal. Click to watch the most recent episode, or find older episodes linked below. A Conversation with John Aitken, Mineta San Jose International Airport A Conversation with Tory Richardson, Gerald R….
