Three-fifths of North American airport passengers say they “somewhat agree” or “strongly agree” they enjoyed spending time in their airport,...
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Fewer Flights, Crowded Terminals Impact Customer Satisfaction
Overall air traveler satisfaction with North American airports is down 25 points (on a 1,000-point scale) this year as travelers encounter...
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Airport Satisfaction Spikes As Volume Dwindles
Satisfaction with North American airports reached a record high this year as the volume of passengers severely dwindled due to the impact of...
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J.D. Power: Travel Apps Lag in Satisfaction
Both the J.D. Power 2019 U.S. Travel App Satisfaction Study and the J.D. Power 2019 U.S. Travel Website Satisfaction Study, released this week,...
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Construction Hinders Passenger Satisfaction: J.D. Power Study
A new J.D. Power study has found customer satisfaction at North American airports is essentially flat when compared to 2018, with larger...
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