by David Ward | Nov 20, 2019
Both the J.D. Power 2019 U.S. Travel App Satisfaction Study and the J.D. Power 2019 U.S. Travel Website Satisfaction Study, released this week, find that travel industry websites—even those operated by digital natives—score substantially lower in customer satisfaction...
by David Ward | Oct 11, 2019
Passengers at San Antonio International Airport (SAT) will soon be able to leave their car right at the terminal entrance thanks to a new curbside valet service set to be officially launched at the airport next month. The valet service, which airport officials suggest...
by David Ward | Sep 25, 2019
A new J.D. Power study has found customer satisfaction at North American airports is essentially flat when compared to 2018, with larger numbers of travelers citing construction-related delays getting into and out of the airport as the reason for the stagnation. The...
by Carol Ward | Aug 14, 2019
Great Hall Partners is pushing back on accusations from Denver International Airport (DEN) regarding safety and change orders in the construction of the airport’s Great Hall, which began in 2018. On Tuesday, DEN terminated its contract with Great Hall Partners, saying...
by David Ward | Jul 15, 2019
The Port of Seattle, operators of Seattle-Tacoma International Airport (SEA), joined with Alaska Airlines this week in opening the first phase of the North Satellite Modernization Project, featuring eight additional gates, new concessions options and the newest Alaska...
