The votes have been tallied and the Airport Experience® Awards finalists are listed below.
For nearly 20 years, Airport Experience® News has been honoring the best in airport management and concessions. The selection process is simple: AXN openly solicits the industry for nominations in a variety of categories. The nominations are then turned over to a panel of judges comprised of industry professionals to score all nominations.
The companies and airports listed below represent the best in the North American airports and concessions industry. Winners will be revealed during the Airport Experience® Awards program on the final night of the Airport Experience® Conference.
Airport with the Best Customer Service
Large
Baltimore Washington International Thurgood Marshall Airport
Boston Logan International Airport
Minneapolis-St. Paul International Airport
Phoenix Sky Harbor International Airport
Ronald Reagan Washington National Airport
Medium/Small
Edmonton International Airport
Pittsburgh International Airport
Reno-Tahoe International Airport
Wichita Dwight D. Eisenhower National Airport
Airport with the Best Program Design
Large
Detroit Metropolitan Wayne County Airport
Houston George Bush Intercontinental Airport
Los Angeles International Airport
Portland International Airport
Phoenix Sky Harbor International Airport
Medium/Small
Austin-Bergstrom International Airport
Buffalo Niagara International Airport
Dallas Love Field Airport
Edmonton International Airport
Norman Y. Mineta San Jose International Airport
Airport with the Best Commercial Management Team
Large
Dallas/Fort Worth International Airport
Fort Lauderdale-Hollywood International Airport
Ronald Reagan Washington National Airport
San Francisco International Airport
Seattle-Tacoma International Airport
Medium/Small
Edmonton International Airport
Indianapolis International Airport
Louis Armstrong New Orleans International Airport
Pittsburgh International Airport
Raleigh-Durham International Airport
Airport with the Best Overall Program
Large
Los Angeles International Airport
Minneapolis-St. Paul International Airport
Philadelphia International Airport
San Francisco International Airport
Tampa International Airport
Medium/Small
Dallas Love Field Airport
Edmonton International Airport
Greenville-Spartanburg International Airport
Norman Y. Mineta San Jose International Airport
Pittsburgh International Airport
Bar of the Year
Beerhive by OTG
Boston Bruins Bar by Delaware North
Flying Saucer by SSP America
New Belgium Brewing by High Flying Foods
Urban Craft by SSP America
Best Restaurant Design
Bud & Marilyn’s by Areas USA – PHL
Gavi by OTG – IAH
Little Purse Dumpling Den by OTG – EWR
MSP Food Court by HMSHost – MSP
SanTan Brewing by HMSHost – PHX
Best Retail Store Design
FAO Schwarz by Hudson – IND
Kiehl’s by Stellar Partners – LAX
L’Occitane by Stellar Partners – PHX
SolShades by Stellar Partners – MCO
The Shoppes at Bayshore by NewsLink – TPA
Best Local-Inspired Restaurant
Bud & Marilyn’s by Areas USA
DeColores by Cielo Concessions
Lucky Louie Fish Shack by 1915 KCHouse Concepts
Q by OTG
The Cook & The Ox by Areas USA
Best Local-Inspired Store
Hammer Made by Hammer Made
Palmetto Distillery by Palmetto Distillery
Prince by Airport Retail Group
The Shoppes at Bayshore by NewsLink
Welcome Las Vegas by Marshall Retail Group
Best New Restaurant
Bud & Marilyn’s by Areas USA
Farmerbrown by High Flying Foods
Hi-Lo Diner by Areas USA
Paris Café by Tastes on the Fly
The Cook & The Ox by Areas USA
Best New Retail
Bay to Bay News/Mixx by NewsLink
FAO Schwarz by Hudson
Prince by Airport Retail Group
Pop Sox by Marshall Retail Group
White House Black Market by Stellar Partners
Best Brand Restaurateur
Large
HMSHost for Panera
HMSHost for The Burger Federation
Paradies Lagardére for Chick-fil-A
Paradies Lagardére for P.F. Chang’s
SSP America for Wahlburgers
Small
Crews for Rock N Brews
High Flying Foods for Farmerbrown
Jackmont Hospitality for One Flew South
Master ConcessionAir for Cask & Larder
Mission Yogurt for Einstein Bros. Bagels
Best Brand Retailer
Large
Hudson for MAC
Hudson for Vineyard Vines
Paradies Lagardére for Pandora
Paradies Lagardére for Spanx
Paradies Lagardére for Trip Advisor
Small
Casa Unlimited for AZCentral.com
Marshall Retail Group for Ten Tree
Morgan Group Ventures for Pen & Prose
NewsLink for Air Essentials
NewsLink for The Shoppes of Bayshore
Best Overall Restaurateur
Large
Areas USA
HMSHost
Paradies Lagardére
SSP America
Tastes on the Fly
Small
Crews Hospitality
High Flying Foods
Jackmont Hospitality
LaTrelle’s
Mission Yogurt
Best Overall Retailer
Large
Hudson
InMotion
OTG
Paradies Lagardére
Stellar Partners
Small
Casa Unlimited
Corliss Stone Littles
Marshall Retail Group
NewsLink
Best Travel Convenience Retailer
Large
Hudson
OTG
Paradies Lagardére
Stellar Partners
Small
Casa Unlimited
Marshall Retail Group
NewsLink
Restaurateur with the Best Customer Service
Large
Areas USA
HMSHost
Paradies Lagardére
SSP America
Tastes on the Fly
Small
High Flying Foods
Jackmont Hospitality
Kind Hospitality
Skyport Hospitality
Villa Restaurant Group
Retailer with the Best Customer Service
Large
Hudson
InMotion
OTG
Paradies Lagardére
Stellar Partners
Small
Casa Unlimited
Corliss Stone Littles
International Shoppes
Marshall Retail Group
NewsLink
Best ACDBE Operator
Aeroservice Group
Bambuza Hospitality Group
Casa Unlimited
Mission Yogurt
Sheldon Poole
Best Franchise Brand
7-Eleven
Joe & The Juice
Panera
Shake Shack
Wahlburgers
Best Passenger Service
At Your Gate
Experience The City of Music at SEA-TAC
Gameway
Minute Suites
