The final night of the 2020 Airport Experience Conference culminated in the recognition of several airports, operators and individuals that made an impact in the airport industry in 2019. The Airport Experience Awards ceremony, held at the Gaylord Rockies Convention Center in Denver, CO, commenced on Wednesday night, with the following awards announced:
Airport with the Best Customer Service
Large – Minneapolis-St. Paul International Airport
Medium/Small – Reno-Tahoe International Airport
Airport with the Best Program Design
Large – Los Angeles International Airport
Medium/Small – Austin-Bergstrom International Airport
Airport with the Best Commercial Management Team
Large – Dallas/Fort Worth International Airport
Medium/Small – Raleigh-Durham International Airport
Airport with the Best Overall Program
Large – Philadelphia International Airport
Medium/Small – Edmonton International Airport
Bar of the Year
New Belgium Brewing by High Flying Foods
Best Restaurant Design
SanTan Brewing by HMSHost – PHX
Best Retail Store Design
The Shoppes at Bayshore by NewsLink – TPA
Best Local-Inspired Restaurant
Bud & Marilyn’s by Areas USA
Best Local-Inspired Store
Prince by Airport Retail Group
Best New Restaurant
Bud & Marilyn’s by Areas USA
Best New Retail
White House Black Market by Stellar Partners
Best Brand Restaurateur
Large – Paradies Lagardére for Chick fil A
Small – High Flying Foods for Farmerbrown
Best Brand Retailer
Large – Hudson for MAC
Small – NewsLink for Air Essentials
Best Overall Restaurateur
Large – SSP America
Small – High Flying Foods
Best Overall Retailer
Large – Paradies Lagardére
Small – Marshall Retail Group
Best Travel Convenience Retailer
Large – Hudson
Small – Marshall Retail Group
Restaurateur with the Best Customer Service
Large – HMSHost
Small – Jackmont Hospitality
Retailer with the Best Customer Service
Large – Paradies Lagardére
Small – Marshall Retail Group
Best ACDBE Operator
Mission Yogurt
Best Franchise Brand
Shake Shack
Best Passenger Service
Minute Suites
Best Tech Integration: At Your Gate
Best Amenity: Gameway
Best Retail: Books & Books
Best Dining: Hi-Lo Diner
Best Bar: The Parlor
