The final night of the 2020 Airport Experience Conference culminated in the recognition of several airports, operators and individuals that made an impact in the airport industry in 2019. The Airport Experience Awards ceremony, held at the Gaylord Rockies Convention Center in Denver, CO, commenced on Wednesday night, with the following awards announced:

Airport with the Best Customer Service
Large – Minneapolis-St. Paul International Airport
Medium/Small – Reno-Tahoe International Airport

Airport with the Best Program Design
Large – Los Angeles International Airport
Medium/Small – Austin-Bergstrom International Airport

Airport with the Best Commercial Management Team
Large – Dallas/Fort Worth International Airport
Medium/Small – Raleigh-Durham International Airport

Airport with the Best Overall Program
Large – Philadelphia International Airport
Medium/Small – Edmonton International Airport

Bar of the Year
New Belgium Brewing by High Flying Foods

Best Restaurant Design
SanTan Brewing by HMSHost – PHX

Best Retail Store Design
The Shoppes at Bayshore by NewsLink – TPA

Best Local-Inspired Restaurant
Bud & Marilyn’s by Areas USA

Best Local-Inspired Store
Prince by Airport Retail Group

Best New Restaurant
Bud & Marilyn’s by Areas USA

Best New Retail
White House Black Market by Stellar Partners

Best Brand Restaurateur
Large – Paradies Lagardére for Chick fil A
Small – High Flying Foods for Farmerbrown

Best Brand Retailer
Large – Hudson for MAC
Small – NewsLink for Air Essentials

Best Overall Restaurateur
Large – SSP America
Small – High Flying Foods

Best Overall Retailer
Large – Paradies Lagardére
Small – Marshall Retail Group

Best Travel Convenience Retailer
Large – Hudson
Small – Marshall Retail Group

Restaurateur with the Best Customer Service
Large – HMSHost
Small – Jackmont Hospitality

Retailer with the Best Customer Service
Large – Paradies Lagardére
Small – Marshall Retail Group

Best ACDBE Operator
Mission Yogurt

Best Franchise Brand
Shake Shack

Best Passenger Service
Minute Suites

Best Tech Integration: At Your Gate

Best Amenity: Gameway

Best Retail: Books & Books

Best Dining: Hi-Lo Diner

Best Bar: The Parlor