It’s Going to Get Worse, So You’d Better Get Better
Preparing for the Changing Customer in the New, New Normal
In this 30 minute virtual session, David Avrin, keynote presenter from our recent Airport Experience Conference in Denver, drills down on what airports, retailers and vendors need to understand about how customers and their expectations have changed during the current crisis. More importantly, he discusses what changes we will need to make to be both viable and profitable now, and as we begin to return to travel.
Moderated by Melissa Montes, AXN
