The ARN 2015 Revenue Conference & Exhibition, which was held in March in San Diego, featured a sold-out exhibit hall, informative sessions and myriad opportunities for networking, as well as the much-anticipated awards ceremony. Airports and concessionaires are coming up with innovative ways to keep families entertained as they wait for their flights. Portland International’s carpet has garnered some unusual fame, and the airport is capitalizing on it. Smart devices are being used to gather information airports can use to enhance the passenger experience. Passengers who have a good airport experience will spend more money there, says a new study.
