2018 AMAC Conference

The winners of the ARN Awards recognizing excellence in the airport concessions industry were announced on March 15, during the final night of the ARN 2018 Revenue Conference & Exhibition at the Rosen Shingle Creek in Orlando.

The winners were chosen from a group of outstanding finalists that were voted on by a committee of industry professionals.

Also, for the third year in a row, USA Today recognized the winners of its 10Best Readers’ Choice Awards. Developed in partnership with ARN, these awards allow the traveling public to vote on consumer-facing awards, such as best airport bar and best airport for shopping.

All award winners will be featured in the April edition of ARN Magazine. The issue will also feature coverage of the highlights of the 2018 conference.

Below is a comprehensive list of the categories and winners.

 

ARN Awards

 

Property Manager of the Year

Laurie Noyes

 

Airports with the Best Customer Service

Austin-Bergstrom International Airport

Calgary International Airport

Dallas/Fort Worth International Airport

 

Airports with the Best Management Teams

Indianapolis International Airport

Minneapolis-St. Paul International Airport

Portland International Airport

 

Airports with the Best Overall Programs

Dallas/Fort Worth International Airport

Pittsburgh International Airport

Portland International Airport

 

Airports with the Best Design Programs

Austin-Bergstrom International Airport

Greenville-Spartanburg International Airport

Tampa International Airport

 

Airport Restaurant Bar of the Year

Book & Bourbon Southern Kitchen

 

Best Airport Restaurant Design

Kaedama by OTG – EWR Concourse C

 

Best Retail Store Design

Timberline by RLK and Company – PDX

 

Best Chef-Driven, Local or Regional Restaurant

The Country Cat Dinner House & Bar

 

Best Local or Regional Retail Store

Liquid Assets by Ironworks Distillery

 

Best New Food & Beverage Concept

Five Borough Food Hall by SSP America

 

Best New Specialty Retail Concept

Lolli and Pops by St. Croix Airport Retail and Pacific Gateway Concessions

 

Best Food Brand Restaurateur

High Flying Foods

 

Best Retail Brand Operator

Paradies Lagardère for Brooks Brothers

 

Best Overall Food & Beverage Restaurateur

HMSHost Corp.

 

Best Overall Retailer

Paradies Lagardère

 

Best Travel Convenience Operator

Hudson Group

 

Restaurateur with the Highest Regard for Customer Service

SSP America

 

Retailer with the Highest Regard for Customer Service

InMotion Entertainment Group LLC

 

Best DBE Operator

OHM Concessions Group

 

Best Franchise Brand

Chick-fil-A

 

Best Passenger Service

Escape Lounge

 

Best Innovation

iPal Robot

 

USA Today 10Best Readers’ Choice Awards

 

Best Airport Bar

LoLo American Kitchen & Craft Bar (MSP)

 

Best Airport Bar/Restaurant Atmosphere

Summer House Santa Monica (ORD)

 

Best Airport for Dining

Hartsfield-Jackson Atlanta International Airport (ATL)

 

Best Airport for Shopping

Hartsfield-Jackson Atlanta International Airport (ATL)

 

Best Airport Grab-and-Go Dining

Phil’s B.B.Q. (SAN)

 

Best Airport Local/Regional Dining

Hubcap Grill & Beer Yard (IAH)

 

Best Airport Newsstand/Travel Essential

Univision (DFW)

 

Best Airport Shop for Local Merchandise

Savannah’s Candy Kitchen (ATL)

 

Best Airport Sit-Down Dining

Osteria by Fabio Viviani (LAX)

 

Best Airport Service/Amenity

The Club at SJC (SJC)