No Liquids Directive Impacts Sales Pre-Security
Airports across the country and their concessionaires are experiencing varying impacts on sales of liquid and gel products due to the TSA’s new directive issued last Thursday, to ban these items onboard flights. At Miami International (MIA) tenants have continued to sell bottled water and consumable liquids before and after security with the understanding that all concession sales associates must advise customers to consume the drinks before entering security checkpoints, or prior to entering the aircraft if purchased airside, according to Patricia Ryan, manager commercial operations for MIA.
Vigilant communication by airports to the public and to passengers lightened the burden somewhat the day after reports of a Heathrow Airport terrorism scare in England. “We have found that the traveling public had to dispose of more items yesterday [Thursday, August 10th] than today, so the message seems to be getting out to the public,” she notes.
Detroit Metropolitan International (DTW) notes the difference between pre- and post-security locations. “At the McNamara Terminal the majority of our concessions are located post-security and there doesn’t appear to be a huge impact, as travelers are still able to drink beverages within the sterile area,” says Brian Lassaline, concessions manager. “Our operators have been extremely flexible throughout this process, and I think everyone understands and hopes that this is a short-term inconvenience to ensure a secure travel environment for all our travelers.”
Likewise, at Boise International (BOI), overall sales of liquids are down, especially pre-security. “However, traffic through the shops is up,” says Doug Albert, assistant airport director. At Pensacola Regional (PNS) the airside sales of beverages increased while sales in pre-screening concessions slumped. “Passengers are reminded of the new restrictions when buying the product,” states an airport news release.
At smaller airports too, the impact is being felt. “Because of our size, the impact hasn’t been very large yet,” says Penelope E. Olson, finance manager, Bangor International (BGR). The airport has no concessions post-security. “There have been smaller sales of syrup and jam. The gift store received permission from the airlines to put up signs to tell passengers to purchase these items before checking their bags and put them in their checked baggage. There are signs in the food and beverage shops; and the gift store is asking people purchasing prohibited items if they are out-bound.”
Several airports say they are working with the TSA to alleviate passenger inconveniences and keep concessionaires informed and prepared so they are able to educate passengers about the new directive.
“Our plan to inform our passengers as early as possible so they can channel their liquids and lotions into their checked luggage has worked very well,” says Scott Kilgo, senior manager, concession development. “Our outreach and educational efforts to prepare all of our employees to respond consistently to our passengers is also working well.”
Kilgo says the lines at curbside, ticketing, CTX, and the checkpoints are about the same “as any busy summer day. However the lines at our coffee locations are longer, but reasonable.”
Duty free stores have especially felt the sting of the new directive. “At this point our duty free operator (Duty free Americas) has chosen to suspend sales of liquids such as alcohol, cosmetics, and fragrances, as they realize that the majority of their customers are departing customers who currently have no other method of getting those items into their checked luggage,” says Lassaline of DTW. “In cooperation with the Transportation Security Administration, other delivery methods are being explored. However, at this point yes, our duty free sales for those types of products will definitely feel an impact from this situation.”
“Duty Free is getting better direction…but at one point, we were taking a “ship only” position,” says Joe Anderson, manager concessions and business development for Minneapolis St. Paul International (MSP). At MIA, duty free sales were dramatically impacted the first day of news of the heightened alert. However, the local TSA allowed duty free sales items to be delivered to the gate and the passenger may purchase the products with that understanding. “We have asked our duty free operator to remove all fingernail polish remover or acetone products from the areas and place all perfume samples and liquid behind the counters,” says Ryan.
Shipping programs already in place have come in handy. “Duty Free already had a program for free shipping of purchases of $50 or more,” says Maria Nucci, property administrator, Reno International (RNO). “Ironically, this was targeted for large or breakable artwork or giftware, but they will offer it for designer perfumes, etc. They find even if the original purchase is $35, without any sales pressure, just mentioning the free shipping offer tends to result in the passengers adding an item to get the free shipping.” The same airports say they continue to work with their concessionaires to navigate together how best to respond to the situation.
“We have an excellent relationship with our concession operators and have assisted them in printing informational flyers which they have posted in their venues, to inform customers about the new TSA prohibited item policy,” says Lassaline. “We are very proud of the fact that all our concession operators and employees are professionals, and are treating this situation in similar fashion. Again, our operators, and customers alike, have been extremely flexible throughout this process, and I think everyone understands and hopes that this is a short-term inconvenience to ensure a secure travel environment for all our travelers.”
“It is still very early, but all our concessionaires are being most cooperative and are just waiting for updates from the TSA,” says Nucci of RNO. “They know security comes first and the customer service of people not being disappointed at screening or boarding outweighs not being able to buy something.”
REQUEST FOR PROPOSALS FOR SERVICES FOR NAMING RIGHTS, SPONSORSHIPS AND/OR ADVERTISING PACKAGES FOR DETROIT METROPOLITAN WAYNE COUNTY AIRPORT FACILITIES CONTROL NO. S06-169
Issue Date: August 7, 2006
Pre-Proposal Conference: None
Question Deadline: August 18, 2006 2:00 PM Local Time
Proposal Deadline: September 15, 2006 2:00 PM Local Time v
Wayne County Airport Authority Purchasing Unit
Detroit Metropolitan Wayne County Airport
L. C. Smith Terminal – Lower Level A
Detroit, Michigan 48242
Purchasing Contact:
Genelle M. Allen Sr. Vice President, Procurement
Phone: (734) 942-5320
Fax: (734) 955-5648
Email: genelle.allen@wcaa.us
DESCRIPTION: Proposals are being solicited for the purpose of contracting with a consultant to assist the Wayne County Airport Authority with capital contribution and other revenue generating opportunities related, but not limited, to naming rights, sponsorships (including special event promotions), advertising packages and/or any combination thereof, for Detroit Metropolitan Airport facilities.
This solicitation may be downloaded from the Wayne County Airport Authority (Authority) website at: www.metroairport.com in the Business Opportunities section – click on the link to Michigan Intergovernmental Trade Network. Copies of the complete Request for Proposals may also be obtained from the Purchasing Unit, Detroit Metropolitan Wayne County Airport, L. C. Smith Terminal, Lower Level A, Detroit, Michigan 48242, (734) 247-7900.
Proposals must be time stamped by the Purchasing Unit by the exact date and time indicated above. Late proposals will not be accepted.
MCCARRAN INTERNATIONAL AIRPORT
The Clark County, Department of Aviation, seeks letters of interest from firms interested in performing operational audits of the food/beverage, news/gift, and specialty retail concessionaires at McCarran International Airport in Las Vegas, Nevada. Interested firms should submit letters of interest to Ms. Judy Tabimina, Airport Concession Manager, at Clark County, Department of Aviation, P.O. Box 11005, Las Vegas, NV 89111-1005.
MCCARRAN INTERNATIONAL AIRPORT
McCarran International Airport in Las Vegas is seeking interest in national branded specialty retail concepts for upcoming opportunities throughout the passenger terminals.
We currently have three (3) individual Airport locations designated for nationally recognized specialty retail concepts. These locations are in our domestic terminal in areas that will be predominantly serviced by Southwest and America West/USAirways. (1) approximately 400 sq. ft. wall unit, C-gates; (2) approximately 863 sq. ft. in-line store, C-gates; and (3) approximately 2,000 sq. ft. in-line store will be located on the B-side of the Boarding B and C passenger bridge.
Please forward information regarding your interest to Ms. Judy Tabimina, Airport Concession Manager, at Clark County, Department of Aviation, P.O. Box 11005, Las Vegas, NV 89111-1005.
Broward County Aviation Department
Business Division
Fort Lauderdale-Hollywood International Airport
Request for Letters of Interest
The Broward County Aviation Department is seeking experienced concessionaires to participate in the Request for Letters of Interest (RLI) process for the News and Gift Concession at the Fort Lauderdale-Hollywood International Airport.
The following RLIs have been posted on the Broward County Purchasing Division website:
1. Option A: RLI #20060620-0-AV-01 News and Gift Terminals 1 and 2
2. Option B: RLI #20060620-0-AV-02 News and Gift Terminals 3 and 4
3. Option C: RLI #20060620-0-AV-01/02 News and Gift Terminals 1, 2, 3, and 4
Attendance at the Pre-Response Conference is MANDATORY for each RLI.
Interested parties can obtain copies and pertinent information for each RLI by visiting the Fort Lauderdale-Hollywood International Airport web site at www.fll.net .
For additional information contact Frances Schuster by e-mail at fschuster@broward.org or by phone at (954) 359-2369.
JOB OPENING CLEVELAND HOPKINS INTERNATIONAL AIRPORT
Position: Secretary to Director of Port Control (Chief of Engineering & Planning)
Department: Port Control
Work Location: Cleveland Hopkins International Airport
Pay Rate: $ 41,312.22 — $137,793.76
Minimum Qualifications:
Must be able to comply with TSA ten (10) year employment background check.
Must successfully complete a Transportation Security Administration (TSA) Fingerprint-based Criminal History Records Check.
Job Responsibilities:
A direct-report to the Director of the Cleveland Airport System, this position is the Chief Engineer for the Cleveland Airport System. This position is primarily responsible for overseeing matters related to planning, designing, and constructing facilities at Cleveland Hopkins International and Burke Lakefront Airports. This responsibility also includes insuring that all capital projects comply with Federal, State, and Local environmental regulations. Furthermore, this position is responsible for developing the airport short and long term capital development programs. This effort includes preparing the airports strategic plan, master plan, and airport layout plans.
Requirements:
*Copies of diplomas, licenses, certificates, and resumes must be submitted with job application.
A Bachelor’s Degree in Engineering, Planning or closely-related field of study is required.
A Master’s Degree in a related field of study is preferred.
Ten years of professional experience in engineering, planning, and/or environmental compliance for large public facilities. Five of which must involve developing airport facilities all within the last ten years.
Persons interested in this position should submit an application form to:
Madeline Corchado, Personnel Administrator
Department of Port Control
Cleveland Hopkins International Airport
5300 Riverside Drive
Cleveland, Ohio 44135-3193
(216) 265-6013 Fax (216) 265-4850
JOB OPENING CLEVELAND HOPKINS INTERNATIONAL AIRPORT
EMPLOYMENT OPPORTUNITY
CHIEF OF MARKETING & AIR DEVELOPMENT SERVICES
Department Port Control
Work Location Cleveland Hopkins International Airport
Pay Rate $ 41,312.22 – $137,793.76
Minimum Qualifications
-Must be able to comply with TSA ten (10) year employment background check.
-Must successfully complete a Transportation Security Administration (TSA) Fingerprint-based Criminal History Records Check.
Job Responsibilities: A direct report to the Director of Port Control, this position is the Chief Marketing Officer for the Department of Port Control, which operates Cleveland Hopkins International and Burke Lakefront Airports. This position is primarily responsible for developing and overseeing matters related to marketing and promotions, expanding domestic and international air service, and media affairs for the Department. This position’s responsibility includes developing and implementing short and long-term initiatives aimed at expanding CLE’s position as a primary commercial airport in the region. This effort will include assessing community needs and determining appropriate levels of air service for CLE and BLK. Negotiate with airlines to secure additional air service, as needed. Represents the City of Cleveland at various conferences and meeting relating to marketing and air service development.
Requirements
-Copies of diplomas, licenses, certificates, and resumes must be submitted with job application.
-A Bachelor’s Degree in Marketing, Business Administration, Planning, or closely-related field of study is required.
-A Master’s Degree in a related field of study is preferred.
-Eight years of professional experience in marketing and/or commercial air service development is required.
Persons interested in this position should submit an application form to:
Madeline Corchado, Personnel Administrator
Department of Port Control
Cleveland Hopkins International Airport
5300 Riverside Drive, Cleveland, Ohio 44135-3193
(216) 265-6013 Fax (216) 265-4850
CITY OF EL PASO
EL PASO INTERNATIONAL AIRPORT
REQUEST FOR PROPOSALS (RFP)
Sealed proposals will be received by the City of El Paso until 2:00 P.M. on the October 11, 2006 for the following:
Solicitation #2007-003R – Request for Proposals to Lease, Develop and Operate News, Gift and Specialty Retail Concessions at El Paso International Airport
Solicitation #2007-004R – Request for Proposals to Lease, Develop and Operate Food and Beverage Concessions at El Paso International Airport
Pre-Proposal Meetings will be held on August 30, 2006.
Details of these RFP’s may be downloaded beginning on or about August 15, 2006 on the City of El Paso’s Website: http://www.elpasotexas.gov/bids/http://www.elpasotexas.gov/bids/http://www.elpasotexas.gov/bids/
For additional information, please contact Enrique Acosta, via e-mail message at acostaej@elpasotexas.gov or via telephone at 915-541-4267/915-780-5256.
