MIA Ranks High in J.D. Power Study
In recent airport studies conducted by J.D. Power and Associates, Miami International Airport’s (MIA) retail services ranked first in customer satisfaction and eleventh in overall airport satisfaction. Already seven months into 2006, MIA has opened 14 retail stores between Terminals E and H. A Brookstone, Mindworks, Mont Blanc, Airport Wireless, Ron Jon Surf Shop, Borders, The Havana Shirt Store and Hudson News stores are just a few of the new retailers. A Dunkin Donuts and Jetsetter Mini Spa are set to join the growing tenant list later this summer.
The J.D. Power rankings are based on the results of responses from almost ten thousand passengers who have flown between January and May of 2006. Each passenger was asked to, at a minimum, evaluate their arriving and departing airports. J.D. Power and has conducted quality and customer satisfaction surveys for almost forty years, owning a comprehensive database covering a variety of products and services.
Leigh Fisher Associates Adds Former LAWA Executive Director
Kim Day, former executive director of Los Angeles World Airports (LAWA), has joined rapidly expanding aviation consultants Leigh Fisher Associates as part of the company’s senior management staff. With nearly 30 years of experience in the industry as an architect, a consultant and as executive director for one of the largest airport authorities, Day will begin by overseeing the opening of the company’s first office in Southern California.
“Having worked with Leigh Fisher Associates for many years, I am excited to be joining such a high-caliber firm,” says Day.
Famous Famiglia Expanding Pizza concessionaire Famous Famiglia has opened its newest airport location at Boston Logan International (BOS) in Terminal C. This is the second restaurant the New York-based company has opened at BOS. In related news, Famous Famiglia is also scheduled to open at Hong Kong International and is also in discussions with several Eastern European airports.
ARN RFP Survey Many airports rely on RFPs to solicit proposals for opportunities that arise. The purpose of the following survey is to share the practices of these airports with others in hope of creating a better process, thereby benefiting the industry. Download the RFP Survey.
