Food & Shops has named its annual winners of its seventh annual Quest for the Best Awards for concessionaires at LaGuardia’s (LGA) Terminal B.
The March 10 awards ceremony was held at Figs Restaurant in Terminal B and hosted by Lillian Tan, vice president and general manager of MarketPlace Development, which develops and manages the Food & Shops program.
Auntie Anne’s was given the annual Quest for the Best Award, which nets it a trophy and $1,000 cash prize. The first runner up in the food category was Famous Famiglia; in the retail category, it was InMotion Entertainment Group. Most Improved went to Healthy Gourmet in the food category and to Hudson News in the retail division. Au Bon Pain was given the Service Spirit Award.
“First and foremost, I want to congratulate Auntie Anne’s and all of today’s winners,” says Tan. “They have worked hard and deserve the recognition. I also commend all of our Food & Shops partners for their continued commitment to provide quality customer service to our passengers. It’s our mission to deliver the very best service to passengers every day and the Quest for the Best program helps to keep the motivation and spirit at a high level.”
The annual awards ceremony is the culmination of an incentive program that recognizes service excellence throughout the year. Stores accumulate points based on secret-shop scores, customer commendations, employee attendance and training programs. Each quarter, the store with the most points receives a $500 cash prize and the traveling Quest for the Best trophy to display in its store.
