Aira uses a mobile app to connect passengers with professional agents who provide assistance navigating the terminal, checking flight status, identifying luggage and other pre- and post-flight tasks.
“The Buffalo Niagara International Airport continually ranks as one of the best airports in North America, and we are committed to making sure that is true for every member of the traveling public,” says Kim Minkel, executive director of the Niagara Frontier Transportation Authority (NFTA) operators of BUF and Niagara Falls International Airport (IAG). “Aria provides a valuable service for part of that public, but it also relieves on-site staff from some duties, making them more readily available for other services. It’s a win-win-win for the public, the airports and the airlines.”
Aira, which stands for Artificial Intelligence Remote Access, is a free service for users that is currently in 45 airports across the country.