Day One - Sunday, February 24
1:00 p.m. - 5:00 p.m.

Airport Tour

Day Two - Monday, February 25
8:00 a.m. - 9:00 a.m.

Breakfast

9:00 a.m. - 10:15 a.m.
Session 1A
(Concurrent Session)
Milano IV

Beyond Local Boundaries

ACDBE operators that have struggled to win space outside their first airport share their pathways to eventual multi-airport success.

9:00 a.m. - 10:15 a.m.
Session 1B
(Concurrent Session)
Milano I

Curb Appeal: Design Strategies for Maximizing The Pre-Terminal Experience For Travelers

The passenger experience begins at the parking garage or terminal curb. The rise of transportation network companies and the expectation of driverless cars makes the curb increasingly important. Find out how airports are planning for the future, designing their curbs for maximum efficiency and ease of use in an evolving environment.

10:15 a.m. - 10:45 a.m.

Refreshment and Networking Break

10:45 a.m. - 12:00 p.m.
Session 2A
(Concurrent Session)
Milano IV

Building a Minority Talent Pool

Most airports want to have a senior staff that reflects the population at large. Despite advances in recent years, the number of minorities in executive positions at airports falls far short of that goal. Learn what some airports and organizations are doing to address the situation.

10:45 a.m. - 12:00 p.m.
Session 2B
(Concurrent Session)
Milano I

The Interactive Passenger Experience

Airports are accessing every surface available to communication with passengers. Walls are becoming screens, many with an interactive component that can engage travelers, provide wayfinding and other information, all of which enhance the passenger experience. At the same time, virtual reality, augmented reality, artificial intelligence and other technologies entertain passengers and ease their journey through the airport.

12:30 p.m. - 2:30 p.m.
Verona, Turin, Trevi

Property Managers' Luncheon (airports only)

2:00 p.m. - 3:00 p.m.
Session 3
Milano I

Airport Opportunities

North American airports are constantly expanding, remodeling and rethinking their concessions programs. Properties executives lay the groundwork for changes months and even years before a project comes to fruition, so it's crucial that concessions operators stay in the loop on new developments. In this session, airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.

3:00 p.m. – 3:30 p.m.

Refreshment And Networking Break

3:30 p.m. - 5:00 p.m.
Session 4
Milano I

Business Pitch Showcase

Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their company's viability in the airport environment.

5:30 p.m. - 7:00 p.m.

Registration Desks Open

6:00 p.m. - 8:00 p.m.
Octavius

Opening Night Reception In Experience Hall

6:00 p.m. - 6:45 p.m. - VIP Airport Reception In The Experience Hall
6:45 p.m. - 8:00 p.m. - Experience Hall Opening Reception

Day Three - Tuesday, February 26
8 a.m. – 3:30 p.m.

Registration Desks Open

8:30 a.m. - 6:00 p.m.
Octavius

Experience Hall Opens

8:30 a.m. - 9:30 a.m.

Breakfast And Networking In The Experience Hall

9:30 a.m. – 9:35 a.m.
Milano I

Opening Remarks

9:35 a.m. - 10:30 a.m.
Session 5
Milano I

Keynote Address

Details coming soon!

10:30 a.m. - 11:15 a.m.
Octavius

Refreshment And Networking Break In the Experience Hall

10:15 a.m. - 11:45 a.m.
Octavius

Business Development Sales Office Open

11:15 a.m. - 12:15 p.m.
Session 6
Milano I

Creating A Food Experience

Food & Beverage continues to make great strides in North American Airports, with total sales in the sector increasing by 62 percent between 2012 and 2017. How can airports and concessionaires keep the momentum strong? Hear from global leaders and food industry experts about what's happening now, what's next and how to keep ahead of the curve.

12:15 p.m. - 1:30 p.m.
Octavius

Lunch In The Experience Hall

1:30 p.m. - 2:45 p.m.
Session 7
Milano I

Post-Reauthorization Plan - Infrastructure Projects And The Funding Environment

The passage of a five-year Federal Aviation Administration funding bill in September 2018 did not include a much-lobbied-for increase in the cap on Passenger Facilities Charges. Yet the airport industry needs billions of dollars of infrastructure improvements and expansions, and federal funding will fall far short. This panel will discuss alternative means of funding projects - from P3 approaches to state and local funding - as airports grapple with aging facilities, rising passenger numbers and financial realities.

2:45 p.m. - 3:30 p.m.
Octavius

Refreshment And Networking Break In the Experience Hall

2:30 p.m.- 4:00 p.m.
Octavius

Business Development Sales Office Open

3:30 p.m. - 4:30 p.m.
Session 8
Milano I

Retail Revolution - New Strategies Challenging Traditional Offerings

Experiential marketing, design and direction from overseas are all affecting the retail landscape at U.S. airports. Traditional walls are being blurred. See who is doing it best and why it can work.

4:30 p.m. – 6:00 p.m.
Octavius

Experience Hall Happy Hour

6:00 p.m.

Experience Hall Closes

7:00 p.m.

Speakers' Dinner (Invitation Only)

Day Four - Wednesday, February 27
8:30 a.m. – 12 p.m.

Registration Desks Open

8:30 a.m. - 2:00 p.m.
Octavius

Experience Hall Opens

8:30 a.m. – 9:30 a.m.
Octavius

Breakfast And Networking In The Experience Hall

9:30 a.m. - 10:45 a.m.
Session 9
Milano I

Director's Panel

Industry directors gather for a grilling on the national, regional and local issues of the day and discuss how their airports are affected.

10:45 a.m. -11:30 a.m.
Octavius

Refreshment And Networking Break In The Experience Hall

11:30 a.m. - 12:30 p.m.
Session 10
Milano I

Up for Debate

Pros and cons. For or against. Modeled after ESPN's Pardon the Interruption, this session tackles some of the industry's stickiest issues. The rapid-fire debate style pits two industry professionals against each other, giving them just a few minutes to make their cases. Listen to participants share their viewpoints on divisive industry topics in what is sure to produce a lively debate.

12:30 p.m. - 1:00 p.m.
Octavius

Refreshment And Networking Break In The Experience Hall

1:00 p.m. - 2:00 p.m.
Octavius

Lunch In The Experience Hall

2:00 p.m.

Experience Hall Closes

2:00 p.m. - 3:15 p.m.
Session 11A
Verona, Turin, Trevi

Schmooze Time For Airports And Concessionaires: Part 1

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

3:15 p.m. - 3:30 p.m.
Verona, Turin, Trevi

Refreshment And Networking Break

3:30 p.m. - 4:30 p.m.
Session 11B

Schmooze Time For Airports And Concessionaires: Part 2

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

6:00 p.m.
Milano I

Airport Experience® Awards Gala