Day One - Sunday, February 24
12:30 p.m. - 3:00 p.m.

Registration Desk Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

1:00 p.m. - 5:00 p.m.

Airport Tour

The tour of McCarran International Airport, guided by the McCarran International Airport team, takes participants through various points of interest both pre-security and post-security.
Pre-registration required.

Registrants, please arrive at the bus and tour travel area by the Colosseum by: 12:30 p.m.

Buses leave promptly at: 1:00PM

Sponsored by McCarran International Airport

5:30 p.m.

Cocktail Hour (Invitation Only)

Sponsored by Earl of Sandwich

Day Two - Monday, February 25
8:30 a.m. - 3:00 p.m.

Registration Desk Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

8:00 a.m. - 9:00 a.m.

Breakfast And Networking

Breakfast Sponsored By: The Grove Inc.

9:00 a.m. - 10:15 a.m.
Session 1A
(Concurrent Session)
Location: Milano I

Beyond Local Boundaries

ACDBE operators that have struggled to win space outside their first airport share their pathways to eventual multi-airport success.

Moderator: Ron Gomes, vice president, strategic alliances, HMSHost

Speakers: Daniel Nguyen, CEO and founder, Bambuza Hospitality Group; Shane Robinson, president, S&C Robinson Enterprise LLC; Mary Morgan, owner, Morgan Group Ventures

9:00 a.m. - 10:15 a.m.
Session 1B
(Concurrent Session)
Location: Milano II

Curb Appeal: Design Strategies for Maximizing The Pre-Terminal Experience For Travelers

The passenger experience begins at the parking garage or terminal curb. The rise of transportation network companies and the expectation of driverless cars makes the curb increasingly important. Find out how airports are planning for the future, designing their curbs for maximum efficiency and ease of use in an evolving environment.

Moderator: Laurie Noyes, vice president of concessions, Tampa International Airport

Speakers: Bakari Brock, Senior Director, City Partnerships, Lyft; Juan Porral, partner, Grimshaw Architects; Nigel Womersley De Zaldua, principal, ICF

9:00 a.m. - 10:15 a.m.
Session 1C
(Concurrent Session)
Location: Verona, Turin, Trevi

Non-Traditional: Engagement and Loyalty In the Higher Education Space

Customers in a rush moving from one point to the next, peaks and valleys of customer traffic, and a quasi captive audience. Sounds like an airport, but it’s not. Dining and retail in colleges and universities has similar challenges and constraints as those encountered at an airport. Furthermore, university methods in engaging the student population and maintaining loyalty offers potential best practices that could be applied to an airport.

Moderator: Ramon Lo, Publisher, Airport Experience News

Speakers: Jennifer Gray, Director of Communications & Business Partner Relations, University of Nevada, Las Vegas; Alice Cheung, Director, Brand Innovation - Food & Beverage, Paradies Lagardère

10:15 a.m. - 10:45 a.m.
Location: Imperial/Milano Foyer

Refreshment and Networking Break

Networking Break And Coffee Sponsored By: Coffee Bean & Tea Leaf

10:45 a.m. - 12:00 p.m.
Session 2A
(Concurrent Session)
Milano I

Building a Minority Talent Pool

Most airports want to have a senior staff that reflects the population at large. Despite advances in recent years, the number of minorities in executive positions at airports falls far short of that goal. Learn what some airports and organizations are doing to address the situation.

Moderator: Gale LaRoche, senior vice president and chief human resources officer at ADK Consulting and Executive Search

Speakers: Rosa Beckett, chief administrative officer, Jacksonville International Airport; Krystal Brumfield, president and CEO, Airport Minority Advisory Council (AMAC); Bryant Francis, director of aviation, Port of Oakland

10:45 a.m. - 12:00 p.m.
Session 2B
(Concurrent Session)
Location: Milano II

The Interactive Passenger Experience

Airports are accessing every surface available to communicate with passengers. Walls are becoming screens, many with an interactive component that can engage travelers and provide wayfinding and other information, all of which enhance the passenger experience. At the same time, virtual reality, augmented reality, artificial intelligence and other technologies entertain passengers and ease their journey through the airport.

Moderator: Edward Midgley, vice president commercial, JFKIAT

Speakers: Andrew Merkin, Producer, Moment Factory; Lynn Rosenthal, CEO and founder, Periscape VR; Joel Newton, CEO and Co-Founder, CityLights

10:45 a.m. - 11:45 p.m.
Session 2C
(Concurrent Session)
Location: Verona, Turin, Trevi

Non-Traditional: The Practices Of Corporate Dining, Sports Service and Casinos

On their surface, these three categories may appear in sharp contrast to one another. But they share similarities. They are destinations as opposed to stopping points on one’s journey, and they have to fit and operate within what can be a restricting environment. From build-out to service to operations, executives from within the worlds of corporate dining, stadiums and arenas, and casinos offer a peek into their elaborate and creative industries.

Moderator: Ramon Lo, Publisher, Airport Experience News

Speakers: Cindy Martin, Vice President of Brand Partnerships, Compass; Richard Schneider, Senior Vice President and COO for Spectra Foodservice & Hospitality

12:30 p.m. - 2:30 p.m.
Verona, Turin, Trevi

Property Managers' Luncheon (airports only)

Sponsored by: OHM Concessions Group

2:30 p.m. - 3:30 p.m.
Session 3
Location: Milano II

Airport Opportunities

North American airports are constantly expanding, remodeling and rethinking their concessions programs. Properties executives lay the groundwork for changes months and even years before a project comes to fruition, so it's crucial that concessions operators stay in the loop on new developments. In this session, airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.

Participants: San Francisco International Airport; Dallas/Fort Worth International Airport; Seattle-Tacoma International Airport; Salt Lake City International Airport; Kansas City International Airport

3:30 p.m. – 4:00 p.m.
Location: Imperial/Milano Foyer

Refreshment And Networking Break

Sponsored by: PepsiCo

4:00 p.m. - 5:00 p.m.
Session 4
Location: Milano II

Business Pitch Showcase

Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their companies' viability in the airport environment.

Sponsored by: Mission Yogurt

Participants: Gameway, Code 3 Emergency Partners, Urban Bricks Bar, Half Moon Empanadas

5:30 p.m. - 7:00 p.m.

Registration Desks Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

6:00 p.m. - 6:45 p.m.

VIP Airport Reception (Airports Only)

6:45 p.m. - 8:00 p.m.
Location: Octavius

Experience Hall Opening Reception

Experience Hall Grand Opening Sponsored By: HMSHost
Experience Hall Sponsored By: URW Airports, LLC
Airport Experience News Podcast Studio Sponsored By: Tastes on the Fly

Day Three - Tuesday, February 26
8:00 a.m. - 3:00 p.m.

Registration Desks Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

8:30 a.m. - 6:00 p.m.
Octavius

Experience Hall Opens

Experience Hall Sponsored By: URW Airports, LLC
Airport Experience News Podcast Studio Sponsored By: Tastes on the Fly

8:30 a.m. - 9:30 a.m.

Breakfast And Networking In The Experience Hall

Breakfast Sponsored by Horizon Retail Construction Inc.

Coffee Sponsored By: Coffee Bean & Tea Leaf

9:30 a.m. – 9:35 a.m.
Location: Milano II

Opening Remarks

9:35 a.m. - 10:30 a.m.
Session 5
Location: Milano II

Keynote Address

Sponsored By: Mission Yogurt

Michel Falcon
Michel Falcon is an entrepreneur, international keynote speaker and author who leverages his People-First Culture™ philosophy to create customer experience, employee engagement and company culture strategies to grow businesses.

10:30 a.m. - 11:15 a.m.
Octavius

Refreshment And Networking Break In the Experience Hall

Networking Break And Coffee Sponsored By: Coffee Bean & Tea Leaf

10:15 a.m. - 11:45 a.m.
Octavius

AX 2020 Experience Hall Sales Office Hours

Get a jump on 2020! Meet with the AXN Biz Dev team to select your 2020 Experience Hall exhibit space, view sponsorship offerings and find out about the AX Match Program.

11:15 a.m. - 12:15 p.m.
Session 6
Location: Milano II

Creating A Food Experience

Food & Beverage continues to make great strides in North American airports, with total sales in the sector increasing by 62 percent between 2012 and 2017. How can airports and concessionaires keep the momentum strong? Hear from global leaders and food industry experts about what's happening now, what's next and how to keep ahead of the curve.

Moderator: Rebecca Ramsey, executive director at R.R. Ramsey Research

Speakers: Robert Grimes, president and CEO, International Food & Beverage Tech Association; Justin Hill, Principal, MG2; Mike Kostyo, Resident Trendologist, Datassential

12:15 p.m. - 1:30 p.m.
Octavius

Lunch In The Experience Hall

Sponsored By: Master ConcessionAir

1:30 p.m. - 2:45 p.m.
Session 7
Location: Milano II

Post-Reauthorization Plan - Infrastructure Projects And The Funding Environment

The passage of a five-year Federal Aviation Administration funding bill in September 2018 did not include a much-lobbied-for increase in the cap on Passenger Facilities Charges. Yet the airport industry needs billions of dollars of infrastructure improvements and expansions, and federal funding will fall far short. This panel will discuss alternative means of funding projects - from P3 approaches to state and local funding - as airports grapple with aging facilities, rising passenger numbers and financial realities.

Moderator: Steve Van Beek, director and head of North American aviation, Steer

Speakers: Demetrius Carney, president of The Carney Airport Consulting Group; Michael Landguth, president and CEO, Raleigh-Durham International Airport; Robert Warren, assistant aviation director for concessions business development, Miami International Airport

2:45 p.m. - 3:30 p.m.
Octavius

Refreshment And Networking Break In the Experience Hall

Sponsored by: PepsiCo

2:30 p.m.- 4:00 p.m.
Octavius

AX 2020 Experience Hall Sales Office Hours

Get a jump on 2020! Meet with the AXN Biz Dev team to select your 2020 Experience Hall exhibit space, view sponsorship offerings and find out about the AX Match Program.

3:30 p.m. - 4:30 p.m.
Session 8
Location: Milano II

Retail Revolution - New Strategies Challenging Traditional Offerings

Experiential marketing, design and direction from overseas are all affecting the retail landscape at U.S. airports. Traditional lines are being blurred. See who is doing it best and why it can work.

Moderator: Deanna Zachrisson, Business Development Manager, Santa Barbara Airport

Speakers: Gregory Phillips, director of consulting, Behavior Science Lab; Kian Gould, CEO and founder, AOE; David Naumann, Vice President of Marketing, BRP Consulting

4:30 p.m. – 6:00 p.m.
Octavius

Experience Hall Happy Hour

Sponsored By: Areas USA

6:00 p.m.

Experience Hall Closes

7:00 p.m.

Speakers' Dinner (Invitation Only)

Sponsored By: SSP America

Day Four - Wednesday, February 27
8:30 a.m. – 12 p.m.

Registration Desks Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

8:30 a.m. - 2:00 p.m.
Octavius

Experience Hall Opens

Experience Hall Sponsored By: URW Airports, LLC
Airport Experience News Podcast Studio Sponsored By: Tastes on the Fly

8:30 a.m. – 9:30 a.m.
Octavius

Breakfast And Networking In The Experience Hall

Breakfast Sponsored By: Farmer's Basket

Coffee Sponsored By: Coffee Bean & Tea Leaf

9:30 a.m. - 10:45 a.m.
Session 9
Location: Milano II

AXN's Airport Directors Panel

Industry directors gather for a grilling on the national, regional and local issues of the day and discuss how their airports are affected.

Moderator: Oris Dunham, managing partner, Dunham Group

Speakers: Kim Day, CEO, Denver International Airport; Bryant Francis, director of aviation, Port of Oakland; Frank Miller, executive director, Hollywood Burbank Airport; Rosemary A. Vassiliadis, director of aviation, McCarran International Airport

10:45 a.m. -11:30 a.m.
Octavius

Refreshment And Networking Break In The Experience Hall

Networking Break And Coffee Sponsored By: Coffee Bean & Tea Leaf

11:00 a.m. -12:30 p.m.
Octavius

AX 2020 Experience Hall Sales Office Hours

Get a jump on 2020! Meet with the AXN Biz Dev team to select your 2020 Experience Hall exhibit space, view sponsorship offerings and find out about the AX Match Program.

11:30 a.m. - 12:30 p.m.
Session 10
Location: Milano II

Up For Debate

Pros and cons. For or against. Modeled after ESPN's Pardon the Interruption, this session tackles some of the industry's stickiest issues. The rapid-fire debate style pits two industry professionals against each other, giving them just a few minutes to make their cases. Listen to participants share their viewpoints on divisive industry topics in what is sure to produce a lively debate.

12:30 p.m. - 1:30 p.m.
Octavius

Refreshment And Networking Break In The Experience Hall

Networking Break and Coffee Sponsored By: PepsiCo

1:00 p.m. - 2:00 p.m.
Octavius

Lunch In The Experience Hall

Sponsored By: MERA Corporation

2:00 p.m.

Experience Hall Tear-Down

2:30 p.m. - 3:30 p.m.
Session 11A
Verona, Turin, Trevi

Schmooze Time For Airports And Concessionaires: Part 1

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored By: MAG USA

3:30 p.m. - 3:45 p.m.
Verona, Turin, Trevi

Refreshment And Networking Break

Sponsored by: PepsiCo

3:45 p.m. - 4:30 p.m.
Session 11B

Schmooze Time For Airports And Concessionaires: Part 2

Airports and concessionaires meet at scheduled times for special one-on-one discussions.

Sponsored By: MAG USA

5:30 p.m. – 6:15 p.m.

Registration Desk Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

6:00 p.m.
Location: Imperial/ Milano Foyer

Airport Experience Awards Cocktail Reception

Cocktail Reception Sponsored By: Crews

7:00 p.m.
Milano II

Airport Experience Dinner and Awards

Airport Experience Awards Program Sponsored By: ReachTV