Awards Changes & Rules - 2019 Airport Experience® Conference - February 24-27 - Las Vegas, NV
Airport Experience® Awards


After surveying airports for their ideas and suggestions on improving the nomination process, all responses were thoughtfully considered. From the survey submissions, the following changes were implemented:

  • Operator categories will have both "small" and "large" sizes. Those categories will be noted with an asterisk*. The award for ACDBE operator is the only exception with one size.
  • Concept categories will have a single size.
  • Airports will have two size categories ("large/medium" and "small") that will be determined according to FAA size standards. For a list of airports, please click here.
  • Nominations in the following categories with two asterisks** must have opened within 24 months of September, meaning between September 2016 and September 2018.
  • Nominations in the following categories with three asterisks*** must have opened within the last 19 months, between March 2017 and September 2018.
  • Nominations will ONLY be accepted via the process as outlined in the Awards Process page using the nomination forms for each category. Nominations submitted without using the form are invalid and will not be accepted.
  • Handwritten submissions, even those written using the nomination form, are invalid and will not be accepted.
  • A minimum of one and a maximum of three images must be included with the nomination, otherwise the submission is invalid and will not be accepted.


Note that there have been changes to this edition's format. The new rules are below. Please take the time to carefully read each one.

  • Each airport and operator will be limited to submitting only two (2) nominations per category. If multiple submissions are submitted, only the first two will be accepted.
  • There will only be two (2) rounds: nominations and judging.
  • Concepts eligible for nomination must have opened within the following timeframe: September 2016 and September 2018. The lone exceptions are nominees in the following categories: Best New Restaurant and Best New Specialty Retail. These concepts must have opened between March 2017 and September 2018. Any nominees that fall outside these timeframes will be ineligible.
  • Nominations submitted into incorrect categories will not be included for voting. Please read each category definition carefully.
  • Forms are available for each category. Please make sure to answer the questions as thoroughly as possible. The PDFs contain fields in which you will be able to enter your responses. Once you have entered the information, save the document and email your submission(s) to
  • When submitting photos, please ensure that they are high resolution. If photos are larger than 1MB, please send via share services such as WeTransfer, Dropbox, Hightail, etc.
  • The judging panel will conduct the voting, scoring the top five (5) nominees in each category in reverse order. The best nominee will be scored a 5, the second a 4, the third a 3 and so on. The sum of these points will identify the top five (5) finalists, with the highest point total identifying the winner.