Monday - 2019 Airport Experience® Conference - February 24-27 - Las Vegas, NV
Agenda

Illustrative Agenda
Not final - subject to change

Printable
Agenda

Day Two - Monday, February 25
8:30 a.m. - 3:00 p.m.

Registration Desk Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

8:00 a.m. - 9:00 a.m.

Breakfast And Networking

Breakfast Sponsored By: The Grove Inc.

9:00 a.m. - 10:15 a.m.
Session 1A
(Concurrent Session)
Location: Milano I

Beyond Local Boundaries

ACDBE operators that have struggled to win space outside their first airport share their pathways to eventual multi-airport success.

Moderator: Ron Gomes, vice president, strategic alliances, HMSHost

Speakers: Daniel Nguyen, CEO and founder, Bambuza Hospitality Group; Shane Robinson, president, S&C Robinson Enterprise LLC; Mary Morgan, owner, Morgan Group Ventures

9:00 a.m. - 10:15 a.m.
Session 1B
(Concurrent Session)
Location: Milano II

Curb Appeal: Design Strategies for Maximizing The Pre-Terminal Experience For Travelers

The passenger experience begins at the parking garage or terminal curb. The rise of transportation network companies and the expectation of driverless cars makes the curb increasingly important. Find out how airports are planning for the future, designing their curbs for maximum efficiency and ease of use in an evolving environment.

Moderator: Laurie Noyes, vice president of concessions, Tampa International Airport

Speakers: Bakari Brock, Senior Director, City Partnerships, Lyft; Juan Porral, partner, Grimshaw Architects; Nigel Womersley De Zaldua, principal, ICF

9:00 a.m. - 10:15 a.m.
Session 1C
(Concurrent Session)
Location: Verona, Turin, Trevi

Non-Traditional: Engagement and Loyalty In the Higher Education Space

Customers in a rush moving from one point to the next, peaks and valleys of customer traffic, and a quasi captive audience. Sounds like an airport, but it’s not. Dining and retail in colleges and universities has similar challenges and constraints as those encountered at an airport. Furthermore, university methods in engaging the student population and maintaining loyalty offers potential best practices that could be applied to an airport.

Moderator: Ramon Lo, Publisher, Airport Experience News

Speakers: Jennifer Gray, Director of Communications & Business Partner Relations, University of Nevada, Las Vegas; Alice Cheung, Director, Brand Innovation - Food & Beverage, Paradies Lagardère

10:15 a.m. - 10:45 a.m.
Location: Imperial/Milano Foyer

Refreshment and Networking Break

Networking Break And Coffee Sponsored By: Coffee Bean & Tea Leaf

10:45 a.m. - 12:00 p.m.
Session 2A
(Concurrent Session)
Milano I

Building a Minority Talent Pool

Most airports want to have a senior staff that reflects the population at large. Despite advances in recent years, the number of minorities in executive positions at airports falls far short of that goal. Learn what some airports and organizations are doing to address the situation.

Moderator: Gale LaRoche, senior vice president and chief human resources officer at ADK Consulting and Executive Search

Speakers: Rosa Beckett, chief administrative officer, Jacksonville International Airport; Krystal Brumfield, president and CEO, Airport Minority Advisory Council (AMAC); Bryant Francis, director of aviation, Port of Oakland

10:45 a.m. - 12:00 p.m.
Session 2B
(Concurrent Session)
Location: Milano II

The Interactive Passenger Experience

Airports are accessing every surface available to communicate with passengers. Walls are becoming screens, many with an interactive component that can engage travelers and provide wayfinding and other information, all of which enhance the passenger experience. At the same time, virtual reality, augmented reality, artificial intelligence and other technologies entertain passengers and ease their journey through the airport.

Moderator: Edward Midgley, vice president commercial, JFKIAT

Speakers: Andrew Merkin, Producer, Moment Factory; Lynn Rosenthal, CEO and founder, Periscape VR; Joel Newton, CEO and Co-Founder, CityLights

10:45 a.m. - 11:45 p.m.
Session 2C
(Concurrent Session)
Location: Verona, Turin, Trevi

Non-Traditional: The Practices Of Corporate Dining, Sports Service and Casinos

On their surface, these three categories may appear in sharp contrast to one another. But they share similarities. They are destinations as opposed to stopping points on one’s journey, and they have to fit and operate within what can be a restricting environment. From build-out to service to operations, executives from within the worlds of corporate dining, stadiums and arenas, and casinos offer a peek into their elaborate and creative industries.

Moderator: Ramon Lo, Publisher, Airport Experience News

Speakers: Cindy Martin, Vice President of Brand Partnerships, Compass; Richard Schneider, Senior Vice President and COO for Spectra Foodservice & Hospitality

12:30 p.m. - 2:30 p.m.
Verona, Turin, Trevi

Property Managers' Luncheon (airports only)

Sponsored by: OHM Concessions Group

2:30 p.m. - 3:30 p.m.
Session 3
Location: Milano II

Airport Opportunities

North American airports are constantly expanding, remodeling and rethinking their concessions programs. Properties executives lay the groundwork for changes months and even years before a project comes to fruition, so it's crucial that concessions operators stay in the loop on new developments. In this session, airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.

Participants: San Francisco International Airport; Dallas/Fort Worth International Airport; Seattle-Tacoma International Airport; Salt Lake City International Airport; Kansas City International Airport

3:30 p.m. – 4:00 p.m.
Location: Imperial/Milano Foyer

Refreshment And Networking Break

Sponsored by: PepsiCo

4:00 p.m. - 5:00 p.m.
Session 4
Location: Milano II

Business Pitch Showcase

Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their companies' viability in the airport environment.

Sponsored by: Mission Yogurt

Participants: Gameway, Code 3 Emergency Partners, Urban Bricks Bar, Half Moon Empanadas

5:30 p.m. - 7:00 p.m.

Registration Desks Open

Registration Desk & Lanyards Sponsored By: Delaware North
Registration Bag Sponsored By: Hudson Group
Online Registration & Sustainability Initiative Sponsored By: Marshall Retail Group
Attendee Book Sponsored By: NewsLink Group
Official Airport Experience Conference App Sponsored By: URW Airports, LLC
Hydration Stations Sponsored By: Concessions International, LLC
Hotel Key Cards & Pocket Agenda Sponsored By: Paradies Lagardère
Digital Signage Sponsored By: Grab + Collinson
VIP Shoe Shine Station Sponsored By: The Classic Shine Company

6:00 p.m. - 6:45 p.m.

VIP Airport Reception (Airports Only)

6:45 p.m. - 8:00 p.m.
Location: Octavius

Experience Hall Opening Reception

Experience Hall Grand Opening Sponsored By: HMSHost
Experience Hall Sponsored By: URW Airports, LLC
Airport Experience News Podcast Studio Sponsored By: Tastes on the Fly