ACDBE operators that have struggled to win space outside their first airport share their pathways to eventual multi-airport success.
The passenger experience begins at the parking garage or terminal curb. The rise of transportation network companies and the expectation of driverless cars makes the curb increasingly important. Find out how airports are planning for the future, designing their curbs for maximum efficiency and ease of use in an evolving environment.
Moderator: Laurie Noyes, vice president of concessions, Tampa International Airport
Speakers: Brian Kramer, business development manager, airports, Lyft; Juan Porral, partner, Grimshaw Architects; Nigel Womersley De Zaldua, principal, ICF
Most airports want to have a senior staff that reflects the population at large. Despite advances in recent years, the number of minorities in executive positions at airports falls far short of that goal. Learn what some airports and organizations are doing to address the situation.
Speakers: Krystal Brumfield, president and CEO, Airport Minority Advisory Council (AMAC); Bryant Francis, director of aviation, Port of Oakland
Airports are accessing every surface available to communication with passengers. Walls are becoming screens, many with an interactive component that can engage travelers, provide wayfinding and other information, all of which enhance the passenger experience. At the same time, virtual reality, augmented reality, artificial intelligence and other technologies entertain passengers and ease their journey through the airport.
Moderator: Edward Midgley, Vice President Commercial JFKIAT
Speakers: Mikael Charpin, producer, infrastructure unit, Moment Factory; Lynn Rosenthal, CEO and founder, Periscape VR; Ted Schilowitz, futurist in residence, Paramount Pictures
North American airports are constantly expanding, remodeling and rethinking their concessions programs. Properties executives lay the groundwork for changes months and even years before a project comes to fruition, so it's crucial that concessions operators stay in the loop on new developments. In this session, airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.
Sponsored by: PepsiCo
Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their company's viability in the airport environment.
6:00 p.m. - 6:45 p.m. - VIP Airport Reception In The Experience Hall
6:45 p.m. - 8:00 p.m. - Experience Hall Opening Reception
Sponsored by: HMSHost Corp.