Corpus Christi International Airport (CRP) this week touted the success of the AirVote QR Smiley customer feedback program launched last year, noting it continues to provide airport officials with real-time customer intelligence while also helping custodial teams pinpoint service needs between regularly cleanings.
Rolled out in August 2021, AirVote was installed across all airport restroom facilities – a QR smiley inside each stall. The year-over-year reporting is essential to the airport’s leadership as a measure of success for the upcoming facilities remodeling and upgrade projects.
Reporting and the AirVote index also help the team’s training and goal setting. The reports are being reviewed with the custodial teams every month.
“AirVote can be used to measure the customer experience at every single touchpoint that the customer has: from parking lot to plane,” said Tyler Miller, CRP deputy airport director.
In March this year, CRP received the 2021 Award for Best Hygiene Measures in North America. This award is a part of the Airport Service Quality (ASQ) Awards by the Airports Council International (ACI).
