In an effort to provide another resource for passengers who need assistance, Fresno Yosemite International (FAT) has introduced its Customer Service Ambassador Program.
“The launch of the Customer Service Ambassador Program gives us the opportunity to create a great airport experience by offering passengers and guests additional assistance when needed,” says Kevin Meikle, director of aviation for FAT. “We expect the program to be very well-received as the airport continues to enhance the traveler experience.”
FAT partnered with Flight Systems & Services Inc. to organize the ambassador team.
The multi-lingual ambassadors will provide added presence in the terminal during peak flight times and will work with airline personnel to help travelers. The ambassadors have customer service backgrounds and received airport-specific training.
Travelers will be able to identify ambassadors by their blue vests and “How Can I Help” buttons. Ambassadors will be stationed in baggage claim and circulating the terminal lobby areas between flights.
