Delaware North is partnering with airport e-commerce platform Grab on the first virtual kiosk offering at several restaurants at Hartsfield-Jackson Atlanta International Airport (ATL).
The virtual kiosks – which went live last month at Delaware North-operated airport restaurants Grindhouse Killer Burgers, Einstein Bros. Bagels and Mustard Seed BBQ, enable travelers to scan signage throughout participating outlets, which provides them with a digital menu on their mobile device.
The passenger can then order and pay from their smartphone and socially-distance until their order is ready to be picked up from a designated pickup location.
Delaware North and Grab have also installed a virtual kiosk at Chick-fil-A at Tampa International Airport (TPA) and plan to roll them out in Delaware North’s other businesses, including at some of its parks and resorts.
“We’re very excited to be taking our partnership with Grab to the next level and offering passengers even more tech-forward contactless options,” said James Obletz, president of Delaware North’s travel division. “Innovation in the F&B space is more important than ever, and the need to create a frictionless, safe and secure experience for both our guests and our employees is a high priority.”
Delaware North was the founding launch partner of Grab, as well as the first to launch Grab’s mobile marketplace and kiosk products.
“Our virtual kiosks are designed to provide a safer, touch-free alternative to traditional hospitality order-and-pay solutions, enhancing and modernizing the hospitality experience rather than replacing it,” said Jeff Livney, chief experience officer at Grab. “We’re glad to be working with partners like Delaware North who share our desire to create a stress-free and smooth passenger journey using digital solutions, something that has become increasingly important for businesses to consider in this ‘new normal.”