ExpressMatch, first piloted in late June at DEN, reduces passengers wait times and crowds on the curb. During the initial trial times for ExpressMatch, most customers waited a minute and a half or less to be picked up.
“We’re proud to partner with Uber on this effort to reduce wait times and allow for greater physical distancing when passengers are waiting for a ride,” said Kim Day, DEN CEO. “The health of our passengers remains our top priority and we continue to look for innovative solutions to keep people safe when traveling.”
The new program is a result of efforts by DEN and Uber to protect passengers from the spread of COVID-19 and it has led to great improvement in the passenger experience.
“The results show that Uber and leaders like Denver Airport can partner to create even more peace of mind for travelers during these challenging times,” said Niraj Patel, director of rider operations at Uber. “Denver’s airport is one of the busiest hubs in the world and continues to be one of the most innovative when it comes to facilitating seamless ground transportation.”