Dallas-Fort Worth International Airport (DFW) last week announced a partnership with the American Association of Airport Executives (AAAE) and consulting firm the Convergence Collective on a new national initiative to rebuild trust in air travel.
The goal of the project is the creation of a customer data-driven model that can help benchmark, test and develop strategies to help commercial aviation rebound from the impact of COVID-19. Those customer insights can then be used to enhance operational decisions to continue maintaining safety and create an enjoyable travel experience in airport terminals.
