The Canadian government is assessing a plan that could lead to further privatization of the nation’s airports as for-profit enterprises. Concessionaires are increasing their reliance on technology, employing tools to enhance customer engagement. Vancouver International hired a futurist to contemplate how airports will operate in the future, and this is what he found. Sasha Strauss, the keynote speaker at the ARN 2016 Revenue Conference & Exhibition, talks branding strategies. Wi-Fi business models are shifting in airports due to increased bandwidth demands. Ismael Bonilla of Milwaukee’s General Mitchell International describes the airport’s shift to a public-private partnership model for concessions and terminal development.
