Fraport USA announced this week that it is partnering with the self-service platform Servy on GateWaiter, a Fraport-branded mobile ordering and delivery service for select U.S. airports.
GateWaiter, powered by Servy’s Grab Airport Marketplace technology, launched this month at Baltimore/Washington International Thurgood Marshall Airport (BWI) and Cleveland Hopkins International Airport (CLE) with plans to expand to other airports.
Passengers and staff at participating airports will be able to place contactless orders for food and drink using their smartphones and then have their choices delivered to them at a location of their choosing. The GateWaiter delivery service, which will be managed by AtYourGate in partnership with Servy, seamlessly integrates with the GateWaiter mobile ordering experience to conveniently deliver the order to guests.
Fraport USA is working with more than a dozen restaurants as well as select retail outlets at BWI Marshall Airport with more locations slated to be added. CLE’s GateWaiter offerings include local favorites Great Lakes Brewing Company and Inca Tea Café as well as other popular airport restaurants.
“Providing great passenger service is one of our top priorities, and our new GateWaiter mobile ordering and delivery service will enable us to add further value and reach more customers during their visit to the airport,” said Michael Mullaney, CEO of Fraport USA. “Rolling this program out across airports makes it a seamless process that can be scaled quickly as we bring additional airports and outlets onboard. This is clearly a major benefit in the current landscape.”
The companies said that QR codes will be placed on rocking chair armrests and across common area seating at BWI Marshall, for example, enabling travelers to scan the codes with their mobile devices to bring up menu options and act as a delivery point for meal orders.
“It’s great to be announcing our new partnership with Fraport USA, which is real proof of their commitment to improving the guest experience for travelers,” said Jeff Livney, Servy CEO. “This new service will offer a convenient, contactless self-service option, reducing touchpoints for passengers and enabling them to easily order and purchase meals while maintaining social distancing.”
