JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport (JFK) is bringing Google Assistant’s interpreter mode real-time translation technology to travelers to enhance their experience in the airport.
The interpreter mode can translate conversations across 29 languages in real-time and is available on Google Nest Hubs placed at the Welcome Center in the arrivals hall, as well as at the post-security information booth/help desk located in the retail lounge.
The translation technology means agents can quickly understand and help customers locate luggage, navigate the terminal, find concessions and determine ground transportation.
“T4 is widely regarded as the international gateway to New York City, with more than 21 million passengers traveling through the terminal each year – the majority of whom are international travelers,” says Roel Huinink, president and CEO of JFKIAT. “We are delighted to partner with Google to bring the Assistant’s innovative technology to our customers and make their experience more seamless and efficient as they travel through the terminal.”