Airport e-commerce platform Grab is partnering with AtYourGate on a range of new services to help airports provide both pick-up and delivery at participating food and beverage and retail concessions, while enabling passengers to order and pickup while socially distancing.
The new partnership allows guests to order and have food and retail purchases delivered to their gate while waiting for their flight. Guests will have the ability to order across terminal and security lines, enabling a wider breadth of dining options. The collaboration is designed to make the process for airports and concessionaires more efficient and stress-free.
“Having contactless ordering options during this health crisis is no longer just a ‘nice to have’ and they are going to be fundamental to the way we all do business going forward,” said Jeff Livney, Grab chief experience officer. “We’re confident the combination of the Grab platform technology and integration with AtYourGate’s delivery capabilities will enhance the passenger journey while making operations smoother, scalable and more efficient and therefore more commercially viable for airport concessionaires.”
The partnership will be offered to airports in North America, with opportunity to expand into further markets in the future. Grab’s platform is available in over 50 airports in four countries, while AtYourGate operates in nine airports in the United States.