Halifax Stanfield International (YHZ) has become the first airport in North America to offer self-service baggage drop for passengers.
“This new, fully automated self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers,” says Joyce Carter, president and CEO of YHZ.
The Halifax International Airport Authority has worked with airline partners to develop the processing model. Such technologies have been utilized in other areas of the world and have resulted in reduced queuing times and better customer experience, says Nick Careen, vice president of airports, call centers and customer relations for Air Canada.
“We welcome any airport improvements that enrich the travel experience for our guests,” adds Jon Quinton, station manager for WestJet in Halifax.
