Smiley Touch’s tiered feedback system follows a three-response process. Users interacting with a Smiley Touch terminal answer a main question first and then a follow-up question from a pre-selected list that pertains to the issue selected in the main question. After that users can give open feedback by typing in a free-response text box.
Airport Experience® News is an information resource and event organizer focused on spotlighting the trends, issues and advancements that affect every point of a traveler’s journey through an airport. AXN provides in-depth coverage and analysis of the airport and air travel industries through the Airport Experience® News magazine, as well as through digital offerings including the AXiNsider podcast, the AXiNsights webinar series and the AXiNterviews video series. AXN also follows breaking news and events in the airport and airport concessions industries, with news delivered on the airportxnews.com website and through the weekly AXN News Flash.
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