Apple iPads will be helping Delta Airlines travelers at John F. Kennedy International (JFK) and LaGuardia (LGA) order their food.
On Friday, the first kiosks will arrive at Gates 21 and 22 at JFK Terminal 2 and Gate 15 in Terminal 3. Stations are planned for Gates 1 and 2 of LGA’s Terminal D later this year.
From the kiosks, guests will be able to directly order their meals and have them within 10 minutes.
“As part of our aggressive plan to invest and improve our facilities at JFK and LaGuardia, Delta is fully committed to enhancing the experience for our New York customers with amenities that include not only superior food and beverage choices, but also services that make the airport experience seamless and efficient,” says Gail Grimmett, Delta’s senior vice president, New York. “This innovative and exclusive program developed by our airport restaurant partner OTG Management helps reinforce our effort to become New York’s preferred airline, offering our passengers the best customer experience available in airport dining.”
The kiosks are the latest addition from OTG at the two airports. The company will remake the in-airport dining experience at both airports, including new full-service cafes and bars at four Delta Sky Clubs at JFK and 13 new food and beverage concepts coming to LGA’s Terminal D.
“We are excited to announce and unveil the new enhancements OTG has made at JFK and LaGuardia,” says Rick Blatstein, CEO of OTG. “We are giving travelers a one-of-a-kind experience by bringing great food and beverages from world-renowned chefs to the gate area. By combining cuisine with innovative seating and ordering technology, we are offering a truly unique airport travel experience.”
AT JFK Terminal 2, customers can use the kiosks to order food from Croque Madame, a new French-inspired dining concept; in Terminal 3, the kiosks are linked to Bar Brace, an Italian dining concept. When they come online at LGA, they will be tied to Crust, a Neapolitan-style pizzeria.
Before completing their order at the kiosks, customers will be told of their meal delivery time to they can make sure they have enough time before their flight departs. OTG servers will deliver the food in no more than 10 minutes. Guests traveling alone or in groups will be able to sit and eat in the newly designed gate areas; most seats have power outlets for charging electronics.
The newly designed gate dining areas will accommodate single and group travelers with most seats conveniently outfitted with power outlets for charging electronics.