According to the J.D. Power 2018 North America Airport Satisfaction Study, improvements in every factor of the criteria contributed to the overall satisfaction score of 761 out of a possible 1,000 points among passengers. A 12-point jump from last year’s numbers, North American airports were judged on their check-in experience; food, beverage and retail; accessibility; terminal facilities; and baggage claim, with food, beverage and retail satisfaction improving by 17 points.
Airport Experience® News is an information resource and event organizer focused on spotlighting the trends, issues and advancements that affect every point of a traveler’s journey through an airport. AXN provides in-depth coverage and analysis of the airport and air travel industries through the Airport Experience® News magazine, as well as through digital offerings including the AXiNsider podcast, the AXiNsights webinar series and the AXiNterviews video series. AXN also follows breaking news and events in the airport and airport concessions industries, with news delivered on the airportxnews.com website and through the weekly AXN News Flash.
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