JFKIAT, the operator of John Kennedy International Airport (JFK) Terminal 4, announced that Belinda Jain will join the company’s executive team as vice president, customer experience and commercial, responsible for generating and managing the company’s non-aviation revenues, working with the team and business partners to develop world-class retail, food & beverage, and passenger service concepts,.
In her new role, Jain will also lead JFKIAT’s customer experience strategy, partnering with stakeholders to enhance T4’s passenger satisfaction, the company’s marketing and public relations, and foster continuous improvement and innovation.
Jain brings more than 20 years’ experience leading the development and operations of premium and luxury brands and airports globally, most recently serving as the managing director Americas of CXG in New York, She has also held roles at CHANEL, Mumbai International Airport (BOM), Amman’s Queen Alia International Airport (AMM) and Groupe ADP (Paris Airports).
“Belinda is joining the JFKIAT team at a critical time, as Terminal 4 undergoes a significant expansion and redevelopment with a large growth in passenger traffic, and as we continue to expand our commercial offerings to elevate our best-in-class customer experience,” said Roel Huinink, president and CEO of JFKIAT. “I am confident that her wealth of knowledge and experience will be a tremendous asset as we shape the future of T4 to align with the Port Authority’s vision of transforming JFK into a world-class airport.”
