JFKIAT has entered into an agreement with airline partners to implement a host of new measures specifically designed to mitigate delays at security checkpoints at John F. Kennedy International’s (JFK) Terminal 4.
Terminal operator JFKIAT and 32 airline partners have allocated more than a quarter of a million dollars to increase staff levels at the terminal’s TSA checkpoint. Per the agreement, Terminal 4 will provide additional staff at security lanes in order to direct passengers, minimize screened carry-on baggage, and return used security bins, thereby freeing up TSA agents to assist additional passengers, JFKIAT said.
The measures will be in effect from May 23 through September 10.
Terminal 4 staff will also be on hand to guide passengers prior to reaching the security checkpoints and will regulate the number of carry-on bags per passenger, JFKIAT said.
“While overall processing times have been steadily increasing for travelers around the country, we have worked on this plan, which should make the experiences better of the 75,000 airline passengers who will travel through our terminal daily during the busy summer travel season,” said Gert-Jan de Graaff, president and CEO of JFKIAT. “Thanks to the close working relationships with our airline partners, we quickly came to an agreement on the details of this plan, and I have high hopes for its noticeable success in the coming weeks.”
In 2015, Terminal 4 became the first New York-area airport terminal to display processing times for travelers passing through lines at security and customs. The queue measurement system uses Wi-Fi and Bluetooth signals to track wireless devices as passengers move through the queue, gathering data to calculate the median time from the entrance to exit points. The expected processing times are displayed on monitors located at TSA security checkpoint, Customs and Border Protection, and the indoor taxi queue.
