Lambert-St. Louis International (STL) has launched a new Web site as part of its comprehensive customer service program, Lambert Advantage. The site, FlySTL.com, puts information most often requested by passengers either on the home page or within one click. It will also keep passengers informed about STL’s multi-phase Airport Experience renovation, which kicked off this month.
STL launched its Lambert Advantage customer service program last fall with amenities and upgrades such as live music several times a week and rocking chairs in concourses and airline hold areas. The airport is “just trying to do more for the passengers,” says Jeff Lea, spokesman.
The first phase of the estimated $105M airport renovation includes the restoration of four domes in the main terminal, new roadway and other external signage and a $5.5M upgrade to the airport’s 30-year-old baggage-handling system.
A second phase that will include improvements to the concourses, the ticketing hall and STL’s lower-level are in planning stages. Concessions will also be upgraded beginning later this year as HMSHost Corp. will spend $16M to introduce more local and upscale dining venues. Stephen Douglas, vice president of business development for HMSHost, says both airports will have fantastic facilities.
“Over the long term, we believe it’s a strong market,” he says. “It’s going to make the travelers’ day better, that’s the focus.”
