LaTrelle’s has partnered with Grab, the airport e-commerce platform developer, to bring Order at Table (OAT) virtual kiosks to the LaTrelle’s-owned and -operated Hubcap Grill inside George Bush Intercontinental Airport (IAH).
The OAT kiosks represent LaTrelle’s ongoing commitment to invest in technology that enhances the customer experience by offering quick, convenient and contactless ways to both order and pay for menu items. The kiosks at the Hubcap Grill also mark the first Grab technology implementation in a Houston airport.
“LaTrelle’s is proactive when it comes to meeting customer needs, whether their concerns are healthy menu options, speed of service, or the new safety precautions brought on by the pandemic,” said Cameron James, director of operations at LaTrelle’s Management. “Although things have been tough for the travel industry, we chose to invest in these kiosks because we care deeply about our customers. Reducing their stress by promoting social distancing during their restaurant experience is important to us.”
A quick and contactless method for ordering and settling tabs, OAT reduces the high-touch aspects of the sit-down dining experience, while also freeing restaurant staff to focus on creating a safe and welcoming atmosphere at the Hubcap Grill, which is located in IAH Terminal A South.