Los Angeles World Airports (LAWA) and experience innovation consultancy Designit have launch a proprietary digital airport worker experience solution, called Altitude at Los Angeles International Airport (LAX), to providing better tools, services and information that help staff at the airport better do their jobs..
Altitude acts as an information portal for 40,000 LAX staff, providing tools for problem reporting, discounted food ordering, FAQs, getting to LAX commute options and service directories. This included workers such as airline crews, safety, and other personnel who work for a variety of companies, across different shift patterns and for different periods of time.
“With this app, our dedicated workers can swiftly identify and resolve maintenance issues, supporting the seamless operation of our facilities,” said Ian Law, LAWA chief digital transformation officer. “Additionally, Altitude provides information on worker commutes, streamlining their journey to and from work, and it opens doors to exclusive worker-only discounts at many airport concessions.”
Laura Breines, head of Designit Americas, said the experience of Altitude itself is not just a toolbox with features strung together, but rather a concierge type service, making day-to-day tasks easier.
“We’re excited to continue to build upon the foundation of Altitude in our next phase of work with LAWA, making Altitude an indispensable tool to airport workers that truly makes their experience working at LAX better,” she added.
