MarketPlace Development, which operates concessions for the Metropolitan Washington Airports Authority, has announced the Dulles Food and Shops Concessions Excellence Award winners for 2014.
Awards were presented to service, retail and food operators at Washington Dulles International (IAD) at the annual year-end merchant meeting held at Hyatt Dulles Airport. They were based on customer service mystery shopping scores and monthly operations inspections.
Winners were:
• Merchant of the Year: Vino Volo, operated by Taste Inc.
• Best Food and Beverage Operations: Five Guys Burger and Fries
• Best Retail Operations: Hudson News, operated by Hudson Group
• Best Retail Customer Service: America!, operated by Marshall Retail Group
• est Restaurant Customer Service: Vino Volo, operated by Taste Inc.
• Best Retail Merchandising Unit Customer Service: iRelax-n-Massage
• Best Newsstand Customer Service: DC Xpress, operated by Paradies and BZB International
• Best Food Customer Service: Green Leaf’s & Bananas, operated by Midfield Concessions
• Best New Food and Beverage Customer Service: Be Right Burger, operated by Thompson Hospitality, Concessions International and MBC Concessions
• Best New Retail Customer Service: Estee Lauder/MAC, operated by International Shoppes
• Most Improved Customer Service: Hudson Booksellers, operated by Hudson Group
“We are proud to recognize the hard work of our merchants,” says Sidney Woods, marketing director for the Dulles Food and Shops. “These awards are an expression of our gratitude for those providing an exceptional shopping and dining experience at Dulles International Airport. We look forward to continued success in 2015.”
