Miami International Airport (MIA) and airport technology solutions company SITA have combined to roll out QueueAnalyzer, a personal travel assistant app that lets passengers know the fastest security for their flight.
QueueAnalyzer also features SafeDistance technology to keep the airport abreast of potential bottlenecks and crowding at the airport.
Provided by SITA in coordination with CrowdVision, the new technology combines historical and real-time data to deliver wait-time predictions, enabling passengers to compare the wait times of adjacent checkpoints and receive blue-dot navigation from their airport location to the selected checkpoint. QueueAnalyzer LED monitors at each of MIA’s 11 checkpoints also display the wait time information for passengers in the terminal.
“As more travelers return to flying, we are using tools like the QueueAnalyzer system to help them plan ahead for their journey,” said Lester Sola, MIA CEO and director. “Putting our checkpoint wait times in the palm of their hands via their mobile devices enables travelers to better estimate how much time they will need at MIA, and to feel more prepared for their airport experience.”
QueueAnalyzer uses 3-D LiDAR laser beam technology to provide hourly summaries of trailing data for each MIA security checkpoint, with a score based on both the average distance between people in line and for how long that distance was maintained. Based on the data, appropriate airport staff can be deployed to the checkpoints as necessary, minimizing wait times.
“We understand that airports have to adapt quickly to help passengers comfortably navigate the new travel and health requirements while the industry has to achieve far more with far less,” said Diana Einterz, president of SITA Americas. “Leveraging our existing passenger flow management, we are able to help MIA quickly adapt to the new reality while improving the passenger experience.”