Eight new concessions, mobile ordering and gate delivery services for O’Hare International Airport (ORD) were approved by the Chicago City Council this week. HMSHost, Marshall Retail Group, Chicago Hospitality Partners and Grab Chicago were all approved for new contracts.

The concessions agreements, encompassing more than 9,500 square feet of new space, include both food and beverage and retail and include seven locations in Terminal 5 and one in Terminal 3. The awards follow a request for proposals issues more than a year ago in April 2021.

An additional agreement, resulting from an RFP issued in July 2020, will provide self-ordering technology and delivery services that allow passengers to purchase food and beverages from participating concessions through their phones for pick-up or gate-side delivery in Terminal 1, Terminal 2 and Terminal 3.

“With the $1 billion rehabilitation of Terminal 5 nearing completion, it’s important we allow for the construction of high-quality restaurant and retail space that matches the facility’s world-class design,” said Commissioner Jamie L. Rhee of the Chicago Department of Aviation (CDA).
The approved agreements will achieve an Airport Concession Disadvantaged Business Enterprises (ACDBE) participation rate of 40 percent, exceeding the CDA’s goal of 32 percent.

The concessions agreements, the largest in more than 10 years for ORD, are key component of the $8.5 billion initiative known as O’Hare 21, the curb-to-gate reinvestment strategy that will modernize facilities and offer new passenger amenities.

Chicago Hospitality Partners will operate three food and beverage locations in Terminal 5: Hampton Social, Bar Siena and FarmAir’s Market. HMSHost will open Butcher and the Burger and Sparrow Coffee. On the retail side, Marshall Retail Group will operate BLVD & Branch and Six Points East in Terminal 5, and Chi Boys in Terminal 3.

The mobile ordering and delivery services will be provided by Grab Chicago, a joint venture from Cursus Technologies, Inc., Hyde Park Hospitality, and URW Airports, along with joint venture subcontractor AtYourGate.