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Customer Service Experts Rebrands to CXE

Customer Service Experts Rebrands to CXE

Longstanding airport service provider Customer Service Experts has officially changed its name to CXE. Rooted in the industry abbreviation for customer experience – CX – the new name, “further entrusts CXE to the vision of helping organizations create employee and...

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The ARK at JFK Evolves Business During Crisis

The ARK at JFK Evolves Business During Crisis

The ARK at John F. Kennedy International Airport (JFK) – which originally opened and operated as an animal reception terminal and quarantine, bio-secure facility – has expanded its business during the time of COVID-19, by working with the medical community. The ARK is...

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BNA Launches New Website

BNA Launches New Website

Nashville International Airport (BNA) has launched a new website, replacing the previous version that had been in place for seven years. The new website is a dynamic and interactive presentation of all BNA, John C. Tune Airport (JWN) and the Metropolitan Nashville...

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PIT Implements Autonomous Cleaning Robots

PIT Implements Autonomous Cleaning Robots

Pittsburgh International Airport (PIT) has implemented autonomous cleaning robots with ultraviolet light technology. The germ-killing robot is designed to eliminate microbes in high-traffic areas, with the goal of increasing cleanliness and helping to restore...

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GRK Names New Director

GRK Names New Director

The City of Killeen Department of Aviation has named Michael Wilson as the new executive director of aviation. In this role, Wilson will be responsible for managing the two airports operated by the City of Killeen: the Killeen-Fort Hood Regional Airport (GRK) and...

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Canada’s Airports Seek More Government Relief

Canada’s Airports Seek More Government Relief

Representatives of Canadian airports appeared before the House of Commons Standing Committee on Finance on Friday to address the current state of Canada’s airports and urge further government action on relief measures that include permanent rent relief, loan or bond...

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DOT Addresses COVID-19 Impact On EAS Carriers

DOT Addresses COVID-19 Impact On EAS Carriers

The U.S. Department of Transportation has issued a notice to air carriers participating in the Essential Air Service (EAS) program indicating how those carriers may adjust their schedules and seek compensation due to the significant reduction in passenger demand and...

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