Craig Richmond of Vancouver International is honored as ARN’s Director of the Year for the large airports division. His colleagues say he has been influential at YVR, in the community, and on national and international stages. Legacy food and beverage brands discuss the tweaks they’re making to stay relevant in the industry. Brands are increasingly investing in loyalty programs connected to smartphone apps. Those apps typically don’t work in airports, but momentum is building to address the issue. Hartsfield-Jackson Atlanta International is currently working on an overhaul of its Central Passenger Terminal, which is part of a multi-year, multi-billion-dollar effort to upgrade the airport. John Aitken, director of aviation at Norman Y. Mineta San Jose International is facing capacity issues because of rising passenger numbers.
