The Chicago Department of Aviation (CDA) in partnership with Servy, Hyde Park Hospitality and Unibail-Rodamco-Westfield (URW) Airports, announced the expansion of ORDer, an airport-wide mobile ordering program at Chicago O’Hare International Airport (ORD). The mobile ordering service is now available at both ORD and Midway (MDW).
The ORDer program allows travelers to quickly search, browse, order, and pay for food, beverages, and retail products for pick-up, all from the convenience of their phones.
“Offering mobile ordering throughout both of Chicago’s airports is just another way we are providing innovative amenities for our passengers,” said Jamie Rhee, CDA commissioner. “This partnership supports Chicago’s vision for an airport that serves as a modern, efficient and accessible international gateway while advancing local, minority-owned and small business participation at our airports.”
ORDer leverages Servy’s technology and global, airport-focused network with the local, operational experience of Airport Concessions Disadvantaged Business Enterprise (ACDBE)-certified Hyde Park Hospitality and URW Airports.
This launch completes the expansion of mobile ordering across all of O’Hare’s terminals following ORDer’s initial launch at Terminal 5 in 2020. The CDA, Midway Partnership and Hyde Park Hospitality also launched a mobile ordering program at Midway International Airport in 2020.
“As travel has returned and even exceeds pre-pandemic operations across the U.S. and beyond, it is important for airports to provide a convenient digital platform for guests who now expect them as standard in all areas of their lives,” said Jeff Livney, chief experience officer at Servy. “Through Servy’s Grab Airport Marketplace, ORDer offers convenient, flexible options enabling travelers and airport staff to easily place orders from their own devices and bypass the line with express pick up.”
