OTG has launched a new mobile ordering and gate delivery technology in its airport restaurants and gate lounge areas.
This new ordering option allows travelers to order food directly from their mobile devices using a unique QR code printed where they sit at the gate. OTG said it developed this technology as a response to new demands for more health- and safety-conscious options in public spaces spurred by the outbreak of COVID-19. The implementation of the QR-based ordering helps travelers avoid interacting closely with others or touching a shared public surface and allows employees to continue operations while maintaining safe distance from individuals.
“We have always looked to tech to create efficient, frictionless guest experiences. Now more than ever it’s critical we continue to push the boundaries of what’s possible in the airport space with the goal of reducing guest touchpoints and allowing for safe social distancing,” said OTG CEO Rick Blatstein. “Mobile order is just the first of many tech-based solutions OTG is implementing that promotes a seamless and safe guest experience.”
Guests who wish to use the new option to order only have to scan the unique code at their seats using their mobile devices to be directed to a restaurant or lounge’s visual menu. There, they can make selections and check out using digital payment options such as Apply Pay, Google Pay or credit card. Once the order is received by the kitchen, the meal is prepared and deployed to the guest’s location based off the unique code used to order.