Continuing their partnership, Delta Air Lines has selected OTG Management to lead an enhanced food and beverage program at its hub at Minneapolis-St. Paul International (MSP).
The overhaul is part of Delta’s $2B investment to improve the travel experience for its customers. It will bring in 12 new local chef-driven restaurants, fresh markets, the integration of Apple iPads throughout the terminal, and concierge services for frequent fliers on the go.
“As part of our plan to invest in improving the customer experience both in the air and on the ground, Delta is excited to showcase some of Minnesota’s finest chefs and foods to passengers from around the globe while providing our customers with superior amenities,” says Bill Lentsch, Delta’s senior vice president for Minnesota operations. “We’re confident that the unique concepts will reinforce our commitment to the Twin Cities and maintain the Minneapolis-St. Paul Airport’s status as one of the best in the country.”
The OTG Media Bar(TM) will also arrive at MSP. The virtual newsstand allows customers to rent an Apple iPad loaded with the content of their choice. Customers will be able to get them at Cibo markets throughout the terminal and download publications, movies, music and apps to enjoy during their flight. Travelers can return the iPad using a pre-paid postage box received at the time of the rental.
The upgrades at MSP will be similar to those at John F. Kennedy International’s (JFK) Terminals 2 and 3. Delta also redesigned its gate area at LaGuardia (LGA) to include full-serve restaurants and bars and seating equipped with Apple iPads.
“We are honored to have been selected for the Delta MSP experience,” says Rick Blatstein, CEO of OTG Management. “For all of our years of experience working in airports and having partnered with Delta, we are applying everything we’ve learned to expand the boundaries and create something that is truly special for the traveler, the airport and the region.”
The terminal redesign will begin with a phased approach in January. Full-service restaurants will include Mill City Tavern(TM), Mimosa, Minnesota Beer Hall(TM), Minni Bar(TM), Twinburger(TM), Shoyu(TM), Vero(TM) and Volante(TM). At Cibo Express Gourmet Food Halls, customers will find Cibo Express® Gourmet Markets, Custom Burger(TM), Lucy’s Asian Kitchen®, Tagliare® and World Bean®.
