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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
OAK Adds Augmented Reality Games For Travelers
San Francisco Bay Oakland International Airport (OAK) is introducing new augmented reality games for passengers at the airport. OAK is partnering with Agents of Discovery, an educational technology platform that enables organizations to create their own augmented...
BFM Receives $7.5M For New Terminal
Mobile International Airport (BFM) has been awarded $7,510,599 through the Bipartisan Infrastructure Law (BIL) Airport Infrastructure Grant (AIG) program for the ongoing development of its new terminal at the Brookley Aeroplex. The airport is in the process of...
URW To Outline Small Biz Opportunities At JFK
URW, which is developing concessions programs for the New Terminal One and Terminal 8 at John F. Kennedy International Airport (JFK), will hold a “small business accelerator” virtual event to discuss retail and food and beverage opportunities. The virtual event will...
Massport Seeks RFP Responses For Terminal C Lounge
The Massachusetts Port Authority (Massport), owner and operator of Boston Logan International Airport (BOS), is requesting responses to its Request for Proposals (RFP) for a new Terminal C lounge. Massport is seeking bids from established and qualified parties with...
DFW Opens Airside CPB Station
Dallas Fort Worth International Airport (DFW) has become the first airport in the country to operate a U.S. Customs and Border Protection (CBP) Centralized Examination Station (CES) on the secure side of an airport, in a new partnership between CBP, DFW and Dnata...
ORD Opens Five New Concessions
The Chicago Department of Aviation (CDA) celebrated the grand opening of five new concessions at Chicago O’Hare International Airport (ORD). The new Terminal 5 concessions include Publican Quality Bread, an artisan bakery helmed by James Beard Award-winning baker Greg...
FAA Awards $64.7M To KOA
The U.S. Department of Transportation (USDOT)’s Federal Aviation Administration (FAA) has awarded the Hawai‘i Department of Transportation (HDOT) two grants totaling $64.7 million for the Ellison Onizuka Kona International Airport at Keāhole (KOA) to rehabilitate its...
Delaware North Opens Starbucks At CHS
Delaware North has opened a new Starbucks coffee shop at Charleston International Airport (CHS), one of several new concepts to be developed as part of the concessionaire’s 10-year contract extension with the airport. The new Starbucks, located in the airport’s...
UK Football Venue Named ReachTV Stadium
Eastbourne Borough Football Club’s Priory Lane home ground will be officially designated ReachTV Stadium, following the announcement of a one-year naming rights partnership between the football club and the airport entertainment network. The partnership follows the...
SMF Breaks Ground On Walkway
Sacramento International Airport (SMF) has broken ground on the first project in its $1.3 billion SMForward renovation program: a pedestrian walkway connecting Terminal B to Concourse B. The $140 million walkway will connect passengers through a sky bridge with moving...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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