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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Hudson Announces Contract Extension at ONT

Hudson Announces Contract Extension at ONT

Hudson, a Dufry company, this week said it had secured a ten-year concessions contract extension at Ontario International Airport (ONT), which serves more than 5.5 million travelers annually. With more than 8,600 square feet of retail space, the contract includes the...

MCO South Terminal C To Open Mid-September

MCO South Terminal C To Open Mid-September

The Greater Orlando Aviation Authority (GOAA) this week announced the new $2.75 billion South Terminal C at Orlando International Airport (MCO) will open over a two-week period, with international operations beginning on September 19, 2022 and domestic operations on...

LGA Completes Rooftop Solar Energy Project

LGA Completes Rooftop Solar Energy Project

The Port Authority of New York and New Jersey (PANYNJ) this week announced the completion of a new solar energy project at LaGuardia Airport (LGA) with more than 3,500 solar panels that will produce more than 1.7 million kilowatt-hours of clean, renewable energy...

OTG Appoints Myers as VP, Business Diversity, Community Engagement

OTG Appoints Myers as VP, Business Diversity, Community Engagement

Airport hospitality firm OTG this week announced that Jill Myers is the company’s new vice president of business diversity and community engagement, responsible for strengthening Airport Concessions Disadvantaged Business Enterprise (ACDBE) relationships at airports....

SDF Unveils ‘Signature Louisville’ Tunnels

SDF Unveils ‘Signature Louisville’ Tunnels

The Louisville Muhammad Ali International Airport (SDF) said this week it is reopening its East and West Tunnels to pedestrians, complete with a brand new “Signature Louisville” look following a year-long closure for renovations. Renovations to the tunnels that...

XpresSpa Launches Treat at PHX

XpresSpa Launches Treat at PHX

XpresSpa this week announced the opening of Treat at Phoenix Sky Harbor International Airport (PHX), the brand’s second brick-and-mortar location, as part of the company’s efforts to provide premium health and wellness services to travelers that complements its...

PPG Names Bélanger SVP, Canadian Development, Operations

PPG Names Bélanger SVP, Canadian Development, Operations

Plaza Premium Group (PPG) this week announced that Pascal Bélanger has been named its new senior vice-resident, commercial development and operations for PPG in Canada. Bélanger will report to PPG COO Sylvio Angelone, and will be responsible for developing business...

New Carrier Incentive Program Approved for LAX

New Carrier Incentive Program Approved for LAX

The Los Angeles Board of Airport Commissioners (BOAC) had unanimously approved a new Airline Service Incentive Program for airlines seeking to offer new or returning service between Los Angeles International Airport (LAX) and select international markets. The...

DEN Launches Summer Program Young Volunteers

DEN Launches Summer Program Young Volunteers

Denver International Airport (DEN) this week announced the launch of the Teen Navigator and Collegiate Volunteer programs that will give college and high school students an opportunity to learn more about aviation and the airport while assisting passengers. Volunteers...

ORD Air Transit Resumes 24-Hour Service

ORD Air Transit Resumes 24-Hour Service

In a further sign of the air traffic recovery, the Chicago Department of Aviation (CDA) said this week that it is resuming round the clock Airport Transit System service at O’Hare International Airport (ORD). The Air Transit System is a fully-automated “people mover”...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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