Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Hudson Announces Contract Extension at ONT
Hudson, a Dufry company, this week said it had secured a ten-year concessions contract extension at Ontario International Airport (ONT), which serves more than 5.5 million travelers annually. With more than 8,600 square feet of retail space, the contract includes the...
MCO South Terminal C To Open Mid-September
The Greater Orlando Aviation Authority (GOAA) this week announced the new $2.75 billion South Terminal C at Orlando International Airport (MCO) will open over a two-week period, with international operations beginning on September 19, 2022 and domestic operations on...
LGA Completes Rooftop Solar Energy Project
The Port Authority of New York and New Jersey (PANYNJ) this week announced the completion of a new solar energy project at LaGuardia Airport (LGA) with more than 3,500 solar panels that will produce more than 1.7 million kilowatt-hours of clean, renewable energy...
OTG Appoints Myers as VP, Business Diversity, Community Engagement
Airport hospitality firm OTG this week announced that Jill Myers is the company’s new vice president of business diversity and community engagement, responsible for strengthening Airport Concessions Disadvantaged Business Enterprise (ACDBE) relationships at airports....
SDF Unveils ‘Signature Louisville’ Tunnels
The Louisville Muhammad Ali International Airport (SDF) said this week it is reopening its East and West Tunnels to pedestrians, complete with a brand new “Signature Louisville” look following a year-long closure for renovations. Renovations to the tunnels that...
XpresSpa Launches Treat at PHX
XpresSpa this week announced the opening of Treat at Phoenix Sky Harbor International Airport (PHX), the brand’s second brick-and-mortar location, as part of the company’s efforts to provide premium health and wellness services to travelers that complements its...
PPG Names Bélanger SVP, Canadian Development, Operations
Plaza Premium Group (PPG) this week announced that Pascal Bélanger has been named its new senior vice-resident, commercial development and operations for PPG in Canada. Bélanger will report to PPG COO Sylvio Angelone, and will be responsible for developing business...
New Carrier Incentive Program Approved for LAX
The Los Angeles Board of Airport Commissioners (BOAC) had unanimously approved a new Airline Service Incentive Program for airlines seeking to offer new or returning service between Los Angeles International Airport (LAX) and select international markets. The...
DEN Launches Summer Program Young Volunteers
Denver International Airport (DEN) this week announced the launch of the Teen Navigator and Collegiate Volunteer programs that will give college and high school students an opportunity to learn more about aviation and the airport while assisting passengers. Volunteers...
ORD Air Transit Resumes 24-Hour Service
In a further sign of the air traffic recovery, the Chicago Department of Aviation (CDA) said this week that it is resuming round the clock Airport Transit System service at O’Hare International Airport (ORD). The Air Transit System is a fully-automated “people mover”...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!